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20 days old

Customer Support Representative

Kelly Services
Jupiter, FL 33458
**Job Description**


Kelly Services is seeking an experienced Customer Support Representative with Aerospace experience, the ideal candidate will possess the following skills;


Position responsibilities include, but are not limited to:


1. Open up Sales Orders for customer APU-s and LRU-s in SAP. Coordinate P.O.-s from company's and Military Engines. Review received customer documentation and liaises with airline customer as required to collect missing information. Open up Sales Orders for customer APU-s and LRU-s in SAP. Coordinate P.O.-s from company's and Military Engines. Review received customer documentation and liaises with airline customer as required to collect missing information. Pull previous shop visit records from the system or from the customer for Repair Engineering use.


2. Prepare preliminary quotes as required and sent with preliminary work scopes, and if required airline customers and coordinate with Repair Engineering Work Scopes for each individual APU. Follow up daily to maintain flow in the shop.


3. Prepare and review status reports to company and customers. Complete, accurate status report emailed to customers at customer defined frequency each week. Generate customer status reports from business system and review for accuracy. Will require interaction with shop floor for most current shipment promises, either via email, telephone or personal communication.


4. Coordinate and manage customer visits and support customer reviews as required. Participate on customer status phone calls. Creation of reports and presentations required by specific customers and defined by their established templates on common business unit templates.


5. Create customer invoice and update customer shipping instructions in SAP. Create/update engine record for engine induction and shipping. Perform administration of functions relating to engine induction and shipping processes in SAP.


6. Coordinate and process each APU shipment with ITC and Legal from an ITC perspective.


7. Daily participation in Production meetings with follow-up action item list daily. Participate in daily parts meetings, including production meetings, WIP meetings, and induction meetings.


8. Maintain departmental metrics boards as required. Collect and process data as required for this activity. Participate and support ACE activities as required.


**Requirements**


Familiarity with SAP MRO Solution


General Software: Microsoft Office Suite: Outlook, Word, PowerPoint, Excel


Candidate must possess: -Experience in quoting aviation related repairs -Excellent written & verbal communication skills -Strong interpersonal and facilitation skills -Ability to work to short timelines -Attention to detail


Education: Bachelors of Science in Business Administration or equivalent


Hourly pay will commensurate with experience


For immediate consideration please send resume to silvia.reyes@kellyservices.com


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Customer Support Representative

Kelly Services
Jupiter, FL 33458

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