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15 days old

Customer Support Representative

Kelly Services
Kansas City, MO 64106
Kelly Services is seeking a skilled Customer Support Representative in the Kansas City area!


Start date is immediate- Monday- Friday 8 AM-5 PM


**Job Functions:**


**Intermediary between CSR and dispatch/FM for closing out manifest loads**


+ Updating statuses in Filemaker to ensure contractors/drivers will be paid

+ Reviewing loads in problem status and correcting necessary issues


**Maintains daily driver sheets, BOLs/PODs, interchanges, and driver logs**


+ Processing drivers daily reports and paperwork

+ Generating in or out gate interchanges for street turns

+ Submitting all paperwork by contractor to settlements by required date


**Verifying paperwork**


+ Verify rates and bill to match the prenote if no rate is provided on the prenote, rate verification/final charges email should be sent to the customer and scanned when confirmed

+ Verify date of each move corresponds with drivers paperwork

+ Verify receipt of in and out gate and either signed POD or BOL

+ Verify container and chassis numbers and IEP correspond with drivers paperwork

+ If there are miscellaneous charges, ensuring that all necessary paperwork is turned in (Hazmat sheets)

+ For miscellaneous/accessorial charges, verify that all approvals from customer or shipper/consignee are obtained (detention, storage, chassis, extra stop, and container cleanout charges)


**Making notes in Filemaker system regarding missing documents**


**Scanning documents in EBE Imaging**


**Reviewing pre-settlement audit report for missing documents**


**Inputting work orders received into the Filemaker system**


+ Inputting import, export, and reposition work orders

+ Updating order statuses in Filemaker (PN and APT status)

+ Verifying work order information such as rates, accessorial (additional) charges, and storage charges

+ Scheduling pre-pull of loads in the system for dispatch

+ Coordinating appointments with dispatch

+ Accept loads and update customer websites


**Tracing containers on the rail/port websites**


+ Using rail websites (CN, CSX, NS, CP, KCS, BNSF, UP) to track container locations and arrival times

+ Using port websites to monitor vessel arrivals, identifying when containers are grounded and released

+ Update last free day (LFD) once containers have arrived


**Following up with customers on deliveries, last free day, earliest return date, and cut-off times**


+ Confirming and scheduling delivery times with the consignee

+ Coordinating pick-up numbers and loading times with the shipper


**Generating rates for customers and broker carriers**


+ Quoting rates plus additional charges (fuel, detention, chassis, and chassis split)

+ Ensuring weight of the loads are legal and if carrying Hazmat material


**Problem-solving and analyzing customer problems**


Apply today!


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-23 Expires: 2021-05-24

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Customer Support Representative

Kelly Services
Kansas City, MO 64106

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