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24 days old

Customer Support Representative

Kelly Services
Knoxville, TN 37921
**Kelly Services is now seeking a Customer Service Representative for an event planning company in the Knoxville, Tennessee area.**



**The schedule for this position will be Monday-Friday, 8 am until 12 pm and the pay is $13 per hour. The hours could increase to full-time hours in upcoming months.**





**Job Summary:**



The Customer Service Representative will interact with the companys customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers.





**Duties/Responsibilities:**



Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.



Collects, enters orders for new or additional products or services including billing data.



Utilizes customer contact to sell additional/enhanced products, services, and events, when possible.



Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate team member.



Ensures that appropriate actions are taken to resolve customers problems and concerns.



Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.



Performs other related duties as assigned.





**Required Skills/Abilities:**



Excellent communication skills including active listening.



Service-oriented and able to resolve customer grievances.



Proficient computer skills with the ability to learn new software.





**Education and Experience:**



High school diploma or equivalent.



Customer service experience and/or phone sales experience required




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-05 Expires: 2020-11-05

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Customer Support Representative

Kelly Services
Knoxville, TN 37921

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