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30 days old

Customer Support Representative

Kelly Services
Mason, OH 45040
Customer Service Representative Mason, OH



Kelly Services is currently seeking an Customer Service Representative with one of our top clients in Mason, OH. As Customer Service Representative you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our clients fast-paced, high volume, team-oriented environment is the perfect place to start your career.





*PLEASE READ BEFORE APPLYING*



JOB TITLE: Customer Service Representative - Temp to Hire!



Location: MASON OH 45040



HOURS: (5 day work week including Saturday) MON -FRI 8:00 AM to 9:00 PM | SAT 9:00 AM to 7:00 PM (hours of operation) *will likely be 12:30-9pm shift



PAY RATE: $15.00/hour (paid every Friday)







GENERAL FUNCTION:



Provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.





MAJOR DUTIES AND RESPONSIBILITIES




+ Assists customers telephonically and non-telephonically with service and support issues

+ Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention

+ Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives

+ Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer

+ Ability to demonstrate and perform basic math

+ Customer service orientation

+ Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

+ Commitment to providing resolution to customer issues on the first contact

+ Strong English comprehension and a good command of grammar





PREFERRED QUALIFICATIONS




+ Associate degree or higher

+ Previous experience in a telephonic or personal customer contact position

+ Retail store/field experience





Apply Today!



If you are interested in this opportunity, please follow up with Julia, at JULU322@kellyservices.com and include your resume with the questionnaire completed and attached with the subject line CSR Mason in the subject line.





About Kelly Services



As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .





Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-18 Expires: 2019-11-18

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Customer Support Representative

Kelly Services
Mason, OH 45040

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