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Customer Support Representative

Kelly Services


Location:
Nashville, TN
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US5626MF_24131128
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Support Representative

Jobid US5626MF_24131128

Location: Nashville, TN, 37230, USA

Description **Job Description**

Summary: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client s issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.

Education/Experience:

High School Diploma or GED required

Bachelor's Degree in Supply Chain or related is accepted but not required

5-7 years customer service related experience required

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)

Ability to work independently and manage one-s time

Ability to accurately document and record customer/client information (Required)

Advanced Microsoft Excel Skills(Required)

Knowledge of Microsoft Office: Word, PowerPoint and Outlook

Major Job Duties and Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Refer unresolved customer grievances to designated departments for further investigation

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes

Solicit sale of new or additional services or products

**Requirements**

Bachelor's Degree in Supply Chain or related is accepted but not required

5-7 years customer service related experience required

**Why KellyConnect** **®** **?**

Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. Andthrough Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100™ —we canopen your job search to a new world of opportunities. You get a more flexible career, your way:choosing the positions you want, when and where you want to go, and always for competitive pay.

Want more information? Visit kellyservices.com/contactcenter

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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