24 days old

Customer Support Representative

Kelly Services
Orchard Park, NY 14127
**Entry-Level Customer Service openings in Orchard Park, NY for IMMEDIATE HIRE.**

Kelly Services is recruiting for customer service representatives on a DIRECT HIRE basis for our local client in Orchard, NY.

**Essential Position Functions:**

1. Answers telephones in a timely and courteous manner and assists caller with their needs or refers to the appropriate party/department for assistance.

2. Responsible for taking and processing patient orders. Including entering all order/setup information into Brightree.

3. Responsible for reviewing orders and supporting documentation (ex. script, sleep studies, MD notes) to ensure all required documentation is complete.

4. Perform insurance coverage verifications (by phone and web) and obtain insurance authorizations.

5. Contacts patient to: advise them of the order received on their behalf and to confirm all demographic and insurance information; to communicate financial responsibilities and/or additional information necessary to process the order; to schedule the patient for the delivery/setup of the equipment.

6. Maintains appropriate documentation related to order and conduct follow up for documentation as needed.

7. Responsible for closing/confirming work orders and communicating any necessary information to the Billing Department.

8. Schedule patient visits/follow-ups when applicable.

9. Update Prescriber information as needed in Brightree+.

10. Resolves issues by identifying problems and coordinating appropriate solutions.

11. Maintain patient confidentiality in compliance with HIPAA regulations.

12. Complies with and adheres to all Pro2 policies and procedures.

13. Performs other related duties as directed by supervisor/management.

**Required Skills / Qualifications:**

Energetic and friendly with excellent customer service skills.

Basic to intermediate computer skills and excellent typing skills.

Ability to multi task, prioritize duties, and work in a fast paced work environment.

Effective verbal and written communication skills.

Reliable, dependable and trust worthy. Punctual and available for work.

Must be able to operate general office equipment (computer, copier, printer, fax, etc).

Maintains a good relationship with supervisor and management team. Receives constructive criticism well.

**Salary:** $14-17/hr (based on experience)

**Shift:** Monday-Friday, 9am-5pm or 9:30am-5:30pm

**Health Insurance:** Five BCBS of WNY plans are available.

**Dental Insurance:** Delta Dental.

**Health Savings Account** **(only eligible if you select an HSA eligible health plan).** Pro2 will make a one-time ONLY deposit of $500 if you elect single health coverage or $1000 if you elect family health coverage. **Pro2 will then match up to $25 per pay period if you elect to contribute to your HSA account on a per pay period basis.**

**Insurance Opt-out:** if you elect not to participate in Pro2s health insurance plan, you will be eligible for a one-time opt-out payment of $500, payable upon completion of 90 day probationary period.

**401K/Retirement Plan:** eligible to participate beginning the 1st of the quarter after you complete the 90 day probationary period. Pro2 will match 100% of the first 3% of gross salary and will match 50% of the next 1 or 2% of gross salary (company max match is 4%).

For immediate consideration, please send resumes to

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-26 Expires: 2020-09-26

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Customer Support Representative

Kelly Services
Orchard Park, NY 14127

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