20 days old

Customer Support Representative

Kelly Services
Redford, MI 48240
**Customer Service Representative II** **- REMOTE**

**Temporary to Hire** **- REMOTE**

**Pay** **: During training period, $12.50/hr, Post Training, $13.50/hr**

**Urgency** **: Immediate!**

**Hours** **: 7am-6pm, Monday-Friday. 30 minute lunch, and two 15 minute breaks. May request specific schedules!**

**Screens** **: Background and Drug**

**Full Benefits** **: Inquire for more details.**


**The Customer Service Representative is responsible for going the extra mile to provide a Customer centric experience, providing critical logistics assistance efficiently and accurately, and building trust in order to gain long term loyalty.**

**Essential Duties and Responsibilities**

**Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.**

**Answer calls from customers to learn about and address their needs and manage other issues with products or services.**

**Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a one-call resolution mindset.**

**Respond professionally and efficiently to customers, explain possible solutions, and ensure that customers feel supported and valued.**

**Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.**

**Utilize software, databases, and tools appropriately.**

**Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.**

**Update customer record with specific details of each call.**

**Attend training and other learning opportunities to expand knowledge of company and position.**

**Actively participate and engage in frequent coaching and feedback opportunities in order to maximize individual performance and growth potential.**

**Adhere to all company policies and procedures.**

**Perform other duties as required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**


**High school diploma or GED Required Experience:**

**One year of contiguous Customer Service experience, high volume call center experience strongly preferred.**

**Proficiency with computers, including the ability to multitask and toggle to multiple screens simultaneously.**

**Ability to type 35 wpm or more.**

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-04 Expires: 2020-10-05

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Customer Support Representative

Kelly Services
Redford, MI 48240

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