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13 days old

Customer Support Representative

Kelly Services
San Francisco, CA 94103
**_Customer Service-Inside Sales Representative/ San Francisco, CA!_**



Kelly Services is currently seeking a Customer Service/Inside Sales Representative for one of our top multinational power and automation technology clients in San Francisco, CA. Our clients fast-paced, team-oriented environment is the perfect place to take career to the next level.



Pay Rate: $30.00 per hour



Hours: 1st shift



Duration: 6+ months (possible extension or TEMP-HIRE based on attendance/performance and business need)



**Responsibilities:**




+ Customer Service Representative with heavy focus on order management

+ Inside Sales Representative works hand-in-hand with outside Account Manager in managing the customer relationship(s)

+ Primary execution of customer activities including daily interaction with customers managing inquiries and addressing customer needs with appropriate solutions; quantifies and resolves complaints

+ Utilize tools and processes including product configuration tools, order entry and business systems

+ Provide initial point of contact [phone, fax, email, web, or chat modes] for customers (internal and external)

+ Enter customer data into the order management systems, utilize pricing spreadsheets, monitor customer agreements, and employ quality resolution tools. Use greater judgment and initiative to either resolve issues or escalate them to the appropriate Systems Services or entity

+ Provide additional backup and support to others in team to support Inside Sales functions

+ Complete key administrative tasks and projects by working independently with little supervision within the Instructions and guideline



**Job Requirements:**




+ Bachelor's Degree preferred (Business, Marketing, Engineering)

+ 2-4 years in Customer Support or Help Desk (B2B). Previous experience working with industrial clients, utilities, and/or related industries. General knowledge of power transmission and distribution products/systems preferred

+ Able to efficiently and effectively process a moderate volume of customer service requests (multi-media 50-100 transactions/day)

+ High level of expertise with the MS Office Suite, Internet Explorer, web navigation, and various other software tools is also required

+ Punctuality plus adherence to schedules (includes attendance), responsive and proactive behavior

+ Demonstrate responsibility and ownership for customer issues

+ Courtesy and professionalism; working effectively with CSR peers



As a Kelly Services candidate you will have access to numerous perks, including:




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire*



**Apply Today! For questions email kelleco@kellyservices.com**



_*Available for purchase and administered by a designated third-party vendor_




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-04 Expires: 2019-12-05

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Customer Support Representative

Kelly Services
San Francisco, CA 94103

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