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Customer Support Representative

Kelly Services

South San Francisco, CA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Support Representative

Jobid US249BJU_BH1430198

Location: South San Francisco, CA, 94080, USA

Description **Customer Relationship Specialist** **, South San Francisco, CA**

Kelly Services is currently seeking a **Customer Relationship Specialist** with one of our top clients in **South San Francisco, CA** . As **Customer Relationship Specialist** you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.

**Have Questions? Chat with me here!**


Title: **Customer Relationship Specialist**

**Department Overview:**

Channel Operations’ mission is to ensure that the right product gets to the right place at the right time.

**Key Responsibilities:**

+ Provide outstanding customer service to all internal and external customers, partners and other stakeholders
+ Works with Direct Supervisor and other team members to review/learn business strategies, goals, as well as departmental goals and performance metrics relevant to his/her responsibilities

+ Acts as the first-line of contact for external channel customers or other related external parties, assisting with all GNE product order and related requests
+ Provides full-time telephone coverage, customer call handling. Receives and manages high-volume telephone calls/inquiries as well as departmental faxes or other communication methods
+ Validates state licenses for all customers to ensure PDMA (Prescription Drug Marketing Act) compliance, creates, updates and issues licenses as appropriate
+ Processes all external customer product orders, entering relevant data into departmental/company systems-processing orders which may include Tamiflu order processing during flu season
+ Manages carriers to ensure shipments are delivered on-time and escalates any concerns/issues to Transportation as needed
+ Processes returns and invoice adjustments for various customer segments in addition to creating and issuing RA’s (Return Authorizations) and fulfilling damaged replacement order requests
**The successful candidate will demonstrate the following competencies critical to this role:**

+ **Decision Making -** Thinks through problems clearly and logically, is decisive
+ **Technical and Business Expertise -** Applies emerging knowledge and trends, builds strong relationships, contributes to expertise within and beyond assigned area
+ **Communication -** Listens well, expresses ideas fluently and logically, is open to input and can be depended on for truthfulness
+ **Teamwork and Collaboration –** Creates an atmosphere of openness and trust, collaborates, offers support and encouragement
+ **Achieving Results –** Is goal directed and persistent, is accountable for meeting commitments, recognizes the contributions of peers

The following qualifications, experience and criteria unless otherwise stated as “preferred” or “a plus” are required:

+ Bachelor’s Degree or equivalent experience is preferred
+ 2 or more years related work experience, i.e., customer service, administration-preferably gained within the pharmaceutical, biotechnology or related industry
+ Must demonstrate knowledge of data entry and good basic computer skills, e.g., proficiency with Microsoft Word, PowerPoint, Access, etc.
+ Previous database/computer systems experience, particularly in a high-volume, customer service/call center environment is strongly preferred
+ ERP (Enterprise Resource Planning) systems experience, particularly SAP, is preferred
+ Technical expertise and Microsoft Excel experience preferred, comfortable with both informal and formal UAT (user acceptance testing) strongly preferred

+ Impeccable ethics and integrity
+ Ability, comfort & commitment to operate in a highly regulated environment and industry that requires a fundamental understanding of adherence to company policies, procedures and relevant internal or external laws and regulations
+ Good time management, organizational skills including both good written and verbal communication skills
+ Proven ability to coordinate efforts across multiple departments to effectively resolve customer issues
+ Positive proactive attitude, strategic agility and a mindset of continuous improvement
+ Team Player
+ Proven ability to effectively exercise judgment and discretion with confidential and sensitive information
**Great Company Perks for temp, and perm employees:**

+ Gym - $40/month
+ gRide – $3 each way or $100/month
+ Free shuttle service from Glen Park and Millbrae BART
+ stations during morning and afternoon commute hours
+ Laundry/Dry cleaning
+ Car wash
+ Cafeteria
+ Coffee Service
**Have Questions? Chat with me here!**

**Why Kelly?**

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Group-rate insurance options available immediately upon hire*
+ Weekly pay and service bonus plans
If you are interested in this position please include a copy of your resume and email me at or contact me directly at (630) 424-3689.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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