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21 days old

Customer Support Representative

Kelly Services
Sterling, VA 20167
KELLY is looking for a career driven individual with two (3+) years of experience in Customer Service for a well distinguished logistics client in Sterling, VA.


Responsibilities:


+ Schedule/coordinate customer service calls & input information into our scheduling software.

+ Communicate with techs in the field as new calls are scheduled.

+ Update customers on the status of their service.

+ Process customers check up mailers, surveys, and agreements.

+ Input customer invoices, tender credit card payments, and process work orders.

+ Handle incoming requests from customers related to service calls.

+ Update the work orders and claims identifying the service to be performed.

+ Close out all calls daily

+ Keep detailed records of pertinent calls received and action taken.

+ Posts entries in the computerized dispatch system and makes corrections as they occur.

+ Various other administrative duties as the business requires.


Candidate should be able to:


+ Sell service with a smile.

+ Effectively communicate relevant project information to employees, superiors, and customers.

+ Resolve and/or escalate issues in an appropriate and timely fashion.

+ Participate in team and customer meetings effectively.

+ Interface well with clients and co-workers effectively.

+ Passionately help customers with their needs and doing so with great enthusiasm.

+ Display excellent interpersonal and strong communication skills.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-28 Expires: 2021-06-28

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Customer Support Representative

Kelly Services
Sterling, VA 20167

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