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6 days old

Customer Support Representative

Kelly Services
Yulee, FL 32097
Our client is looking for a Customer Service Representative Assistant candidate to assist their office in the Yulee-Daytona Beach, FL area. This position is a contract role for 6-months. Schedule is Full time Wednesday-Sunday, 8am-5pm (must be available every weekend).



**Pay rate: $12-12.50/hr**



**Benefits: Medical, Dental, Vision offerings from Kelly Services; a dedicated Kelly representative to assist you while placed, discounts for shopping and various large purchases through the Kelly internal module**





**JOB DUTIES:**



The Welcome Center Representative provides service regarding the SunPass Program to walk in customers at FDOT Welcome Centers. This is accomplished by understanding customer needs, determining the best course of action to resolve inquiries, and meeting or exceeding customer expectations. Exercises independent thinking in meeting customer needs while adhering to operational business guidelines.



Responsibilities:




+ Assists Welcome center visitors with inquiries regarding the SunPass Program.

+ Advises travelers of the program special features, toll rate calculations, and account maintenance efficiencies.

+ Activates transponders, creates new accounts, updates and adds funds to SunPass prepaid accounts using appropriate account access tools.

+ Combines product knowledge, good work ethic, effective time management and human relation skills to meet performance standards and positively influence the SunPass image.

+ Prepares activity reports and provides feedback to assist with program improvements.



**KNOWLEDGE, SKILLS AND ABILITIES KSAs:**



1-2 years of Call Center or Administrative (non-retail) experience preferred



Ability to work in a fast-paced environment and collaborate effectively as a team



A positive attitude with the ability to multi-task



Strong oral, written, and interpersonal communications skills



Analytical, research, reasoning and problem-solving skills.



Demonstrated typing and 10 key skills, skill operating a personal computer along with various software packages, skill using calculators and other office equipment.



Strong computer skills



**EDUCATION:**



Must have a HS Diploma or GED





If interested in this position, please apply online on the Kelly Services Career Network or you may find this role online on CareerBuilder. If you have any questions, please reach out to Bryan Jones, the National Corporate Recruiter, via email at bryan_jones@kellyservices.com. EEOC




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Customer Support Representative

Kelly Services
Yulee, FL 32097

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