JobWatch

1+ months

Customer Support Representatives

Kelly Services
Englewood, CO 80113
Kelly Services is seeking experienced call center **Customer Service Reps** for our global banking client in Englewood, CO. These are 40-hour work week positions with a set schedule between 7am-7pm, Monday-Friday. Pay is **$14.67/hr.** with perks available in the first 30 days. Positions are 4 months temporary, possibly longer.





**POSITION DESCRIPTION:**



Provide cardholder support and customer service for pre-paid card products. Working in a high-volume inbound telephone call center on behalf of client programs, you will respond to cardholder requests for account service and support. You will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, trouble shooting and problem solving, and other similar duties as assigned.





**RESPONSIBILITIES:**




+ Customer Service agents help customers via telephone to provide information about accounts and services.

+ Accurately and concisely document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

+ Resolve customers' service issues by performing activities such as registering and activating cards, linking accounts, transferring funds, etc.

+ Check to ensure that appropriate changes were made to resolve customers' problems.

+ Contact customers to respond to inquiries regarding accounts.

+ Help solve customer issues by properly escalating to designated departments for further investigation.

+ De-escalate cardholders and issues through solid troubleshooting, problem solving, customer service skills and follow-up. Follow proper escalation processes.

+ Follow established call center processes utilizing knowledge base tool.

+ Obtain and examine all relevant information to resolve customer service questions and to determine possible causes.

+ Educate cardholders on usage; promote new or additional products and services.





**Minimum Qualifications:**



1 year minimum - call center customer service experience recent.



Basic computer proficiency to include data entry, word processing (Word) and email (Outlook).



Bilingual English and Spanish is a plus.



High school diploma or GED.





**Kelly Temporary Employee Perks:**



** Kelly-sponsored Affordable Care Act health care coverage available for eligible employees**



** Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable***



** Service bonus plan**



** Holiday pay plan**



** Weekly electronic pay options**



** Free online training campus available**



** Exclusive online employee community**



** Employee assistance program (EAP) available at no cost**



** Corporate discounts**



** Transportation spending accounts**



***Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.**





**Important information:** This position is recruited for by a National Kelly Services Recruiter, not your local Kelly branch. To be considered for this position, you must use the submit now button below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position ( **Melody at meld187@kellyservices.com** ) however your resume must be received via the submit now button included within.



**We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:** www.kellyservices.com at http://www.kellyservices.com/ **.**





**_Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world._**



**Kelly Services is an Equal Opportunity Employer.**










**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-08-17 Expires: 2020-09-21

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Customer Support Representatives

Kelly Services
Englewood, CO 80113

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