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19 days old

Customer Support Reps needed in Central Austin - 78752

Kelly Services
Austin, TX 78703
**Job Description**


The ideal Customer Support Rep. will have experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction. You must be flexible to work between the hours of 6 am to 12 am, Monday-Friday and be available to work weekends. Training will be 7:30AM - 4:30PM, Monday through Friday for the 1st 2 weeks. Bilingual candidates will have be preferred for these roles, but is not necessary.


Responsibilities:

- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism

- Offers alternative solutions where appropriate with the objective of retaining customers- business

- Identifies and escalates emerging product or customer dissatisfaction issues


**Requirements**


- 6+ months previous customer service experience in a call center

- Sound solving skills and ability to solve customer issues in an efficient and courteous manner

- Proficiency with Word and Excel, as well as experience with data entry

- Ability to navigate the Internet and web based programs

- Ability to communicate clearly and effectively with all levels within an organization

- Strong work ethic and demonstrates excellent record of attendance and punctuality

- Bilingual candidates preferred


**Highlights**


AS A Customer Support Rep, YOU'LL HAVE ACCESS TO WORLD-CLASS PERKS, INCLUDING:

-Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

-Group insurance options*

-Service bonus plan

-Holiday pay plan

-Weekly electronic pay options

-Online training campus that provides more than 3,000 free courses to help improve and develop skills

-Exclusive online employee community

-Employee assistance program available at no cost

-Corporate discounts

-Transportation Spending Accounts

* Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-06 Expires: 2020-02-10

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Customer Support Reps needed in Central Austin - 78752

Kelly Services
Austin, TX 78703

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