JobWatch

1+ months

Customer Support Services Specialist

Kelly Services
Duluth, MN 55805
Kelly Services is looking for CUSTOMER SUPPORT SERVICES SPECIALIST for occupational solutions company in Duluth, MN.


***HIRE ON OPPORTUNITY***


PAY: $17/hr


HOURS: 8 hour shift between the hours of 7am-6pm M-F


The Support Services Specialist is the main point of contact for our employer clients and network providers. This individual must accurately gather information to coordinate physical abilities testing services while being an efficient problem solver to resolve issues.


**JOB DUTIES:**


+ Schedule pre-employment and post-injury physical ability tests

+ Provide accurate, valid, and complete information to customers. Document details of scheduled appointments

+ Monitor work queues to meet service timeline expectations

+ Answer incoming and make outgoing phone calls, monitor email, to actively respond to customer requests. First level triage for IT, clinical, and sales inquiries

+ Respond to customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

+ Follow communication procedures, guidelines, and policies

+ Must adhere to strict confidentiality standards related to personal health information


**QUALIFICATIONS:**


+ Proven customer service experience

+ Strong phone contact handling skills and active listening

+ Familiarity with computer systems, MS office suite, and CRM systems and practices

+ Customer orientation and ability to adapt/respond to different types of situations

+ Excellent communication skills

+ Ability to multi-task, prioritize, and manage time effectively

+ High school diploma


INTERESTED: Please email resume to 3455@kellyservices.com OR call 507-416-4206 to discuss more.


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-18 Expires: 2022-07-18

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Customer Support Services Specialist

Kelly Services
Duluth, MN 55805

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