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1+ months

Customer Support Services Specialist

Kelly Services
Duluth, MN 55805
Kelly Services is looking for CUSTOMER SUPPORT SERVICES SPECIALIST for occupational solutions company in Duluth, MN **.**


*****HIRE ON OPPORTUNITY*****


**PAY: $18/hr**


**HOURS: 8 hour shift between the hours of 7am-6pm M-F**


The Support Services Specialist is the main point of contact for our employer clients and network providers. This individual must accurately gather information to coordinate physical abilities testing services while being an efficient problem solver to resolve issues.


**JOB DUTIES:**


+ Schedule pre-employment and post-injury physical ability tests

+ Provide accurate, valid, and complete information to customers. Document details of scheduled appointments

+ Monitor work queues to meet service timeline expectations

+ Answer incoming and make outgoing phone calls, monitor email, to actively respond to customer requests. First level triage for IT, clinical, and sales inquiries

+ Respond to customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

+ Follow communication procedures, guidelines, and policies

+ Must adhere to strict confidentiality standards related to personal health information


**QUALIFICATIONS:**


+ Proven customer service experience

+ Strong phone contact handling skills and active listening

+ Familiarity with computer systems, MS office suite, and CRM systems and practices

+ Customer orientation and ability to adapt/respond to different types of situations

+ Excellent communication skills

+ Ability to multi-task, prioritize, and manage time effectively

+ High school diploma


INTERESTED: Please email resume to 3455@kellyservices.com or call 507-416-4206 to discuss.


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-08-29 Expires: 2022-10-13

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Customer Support Services Specialist

Kelly Services
Duluth, MN 55805

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