27 days old

Customer Support Specialist

Kelly Services
East Lansing, MI 48825
**READY, SET, GROW!! Put your career in motion with a great, new opportunity. Join the Michigan State Federal Credit Union team with this direct position for Call Center Representatives. Join a growing business, gain direct benefits, perks and fast track your career development while working a hybrid schedule.**


Salary: $17/hour- Benefits included!

Ability to work varied hours between 7:00 a.m. and 9:00 p.m. Monday-Friday and 9:00 a.m. to 3:00PM. You will be working 5 days a week on a consistent schedule.

+ Assist members with a friendly, professional manner and support the Credit Unions mission


+ Follow established procedures to properly verify members identities over the phone.

+ Educate current and prospective members about Credit Union products and services.

+ Demonstrate adaptability and positivity when faced with complex situations

+ Analyze, research, and resolve members concerns and discrepancies

+ Utilize knowledge, judgment and Credit Union procedures to protect members and the Credit Union from loss

+ Actively participate in Credit Union initiatives and promotions and achieve assigned goals.

+ Actively participate in training activities within the department and with the Learning and Talent

+ Development Department to ensure compliance with Credit Union policies and state and federal

regulations and laws

+ Follow safety and security procedures regarding emergency situations, third party access to secure areas, and communicate suspicious activity to management

+ Answer questions, address concerns, and problem-solve for members via telephone, eMessage Center, and fax concerning services provided by the Credit Union

+ Establish relationships with members and seek opportunities to offer products and services

+ Record detailed notes to document member interactions, complex situations, and transactions

+ Process member transactions and complete requests with accuracy and a sense of urgency

+ Perform other duties and assist others, as assigned

+ Knowledge, Skills, and Abilities Required

+ Effective written and verbal communication skills

+ Analytical skills and the ability to work independently

+ Interpersonal skills

+ Typing skills with emphasis on accuracy

+ Sales skills

+ Math and general clerical aptitude

+ Ability to multitask and prioritize

+ Attention to detail

+ Reliability and dependability

+ Conflict resolution skills

+ Knowledge of Credit Union systems, products, services, and procedures

If interested, apply online and send your resume to or schedule some time for us to chat further:

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-06 Expires: 2022-07-07

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Customer Support Specialist

Kelly Services
East Lansing, MI 48825

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