10 days old

Customer Support Specialist

Kelly Services
Phoenix, AZ 85067
**Kelly Services** is currently hiring a

**Customer Service Analyst** for a leader in the medical manufacturing industry

located in Phoenix Arizona!!

**Position Details**

Immediate Opening!

Hours: 8:00am-5:00pm

**Position Summary**

Customer Service Analyst (CSA), the Arizona Department of Health Services Immunization Program is seeking a Customer Service Analyst. This position provides customer support and technical assistance to healthcare provider staffs that utilize the state immunization registry (ASIIS) and often are participants in the federal Vaccines for Children (VFC) program. Once trained the CSA works independently and without ongoing technical supervision. The CSA will receive incoming calls and emails and will provide technical assistance as needed and/or complete caller requests. This may include; ASIIS password resets, ASIIS user requests, immunization record requests, vaccine order troubleshooting, assistance with temperature monitoring devices, etc. The CSA will utilize a call tracking system for the input of call/email details.

The Customer Service Analyst should have excellent communication skills, should demonstrate capability to appropriately and professionally handle calls from VFC Provider staff and ASIIS users as well as demonstrate ability for critical thinking and problem solving. The Customer Service Analyst should be able to express information in clear and concise manner, both orally and in writing.

**Examples of duties include:**

Answer daily service calls in a high volume call center.

Meet unit goals.

Interpret organizations rules and billing guidelines

Customer Service

Data Entry


Written correspondence (email)

**Position Requirements**

+ Intermediate proficiency in Microsoft Office Suite - Word

+ Strong Communication Skills

+ Detail Oriented

+ Strong Multi-Tasking Ability

+ 3-5 years of customer service experience

As a Kelly Services employee, you will receive great perks, including

+ Electronic pay via direct deposit or pay card

+ Service bonus/Holiday pay

+ Optional health insurance

+ Training via our exclusive employee website,

**This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position submit your resumes to**

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.


Posted: 2019-08-07 Expires: 2019-09-07

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Customer Support Specialist

Kelly Services
Phoenix, AZ 85067

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