15 days old

Customer Support Specialist

Kelly Services
Raynham, MA 02767
Kelly Outsourcing Consulting Group KellyOCG , a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a **Customer Support Specialist** for a project engagement at one of our Global clients in Raynham, MA.

This role is a full-time, fully benefitted position. As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from. You'll also be eligible for paid time off, including holiday, vacation and sick/personal time. All KellyOCG employees receive annual performance reviews.

As a Customer Support Specialist placed with KellyOCG you will be responsible for the following:

Pay rate: $26/hour

Daily Operations:

+ Subject Matter Expert SME

+ Provides on hours and on call support to locate inventory for 24 hours case coverage

+ Expert in all systems within the business

+ Primary point person for Day to Day Business Inquiries that have been escalated

+ Key Account Management

+ Becomes key partner with all internal and strategic external customers

+ Resolves or refers all escalated sales issues


+ Performs routine trending on all order issues and concerns

+ Investigate all identified trends and brings to the attention of management

+ Develops appropriate resolutions for all trends

+ Key player in all regulatory matters and audits

+ Runs key reports on a daily, weekly, monthly, annual basis, performs necessary analytics and addresses any concerns.


+ Associates Degree

+ 3-5 years of in depth business knowledge and customer focus

+ In depth knowledge of ERP systems such as SAP and JDE

+ Adept organizational, verbal and written communication skills.

+ Works independently.

+ Able to influence without direct reporting responsibility

For immediate consideration, please apply online. This position is recruited for by a remote Kelly office and not your local Kelly branch.



**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-10 Expires: 2022-07-11

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Customer Support Specialist

Kelly Services
Raynham, MA 02767

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