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Customer Support Supervisor

Kelly Services

Muskegon, MI
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Support Supervisor

Jobid US41ALMW_BH1425946

Location: Muskegon, MI, 49443, USA

Description **Customer Support Supervisor - Direct Hire Opportunity**

**Location: Muskegon, MI**

**Pay range: $52K - $62,4K**

**Position Overview:**

+ Plans, coordinates and supervises the work of the program
+ Provides guidance and direction to employees in the resolution of daily problems and issues – interfacing with the customer and Kelly Services Site Manager.
+ Evaluates and recommends changes in methods and procedures in assigned areas of responsibility.
+ Estimate personnel needs and assign work to meet completion dates in accordance with schedules with support of the Kelly Services Site Manager
+ Familiarizes employees with established organization procedures, rules and regulations.
+ Provide employees with developmental opportunities and continuous training.
+ Approve hours worked and PTO for all employees in the assigned branch
+ Responsible for performance reviews and staff HR issues with support of the Kelly Services Site Manager
+ Interface with on-site customer representatives and management.
+ Handles HR issues to include interviewing and hiring with support of the Kelly Services Site Manager
+ Continuously improve customer satisfaction.
+ 24/7 operation with Leads in shifts 2-4 that assist with those shifts and report to the Supervisor and Site Manager.
+ Will be provided a mobile phone for emergencies outside of first shift.

+ Phone and email responses to customers
+ Engage Subject Matter Experts or owners of standard work, review the processes and document as needed improvement to the standard work.
+ Enters sales orders upon receipt of customer purchase orders, including managing electronic data feed orders via the customer's system. Includes requesting additional information, including end-user, from customers. Also includes following up with P&WC internal departments per standard work to process sales orders.
+ Processes and tracks repair management orders.
+ Changes repair management orders to exchange orders as required.
+ Creates return orders.
+ Processes closure of daily AOG tracking information in the SAP system.
+ Follows up on expedited and AOG orders.
+ Cores must be reviewed on a daily basis to assure proper routing, additional charging applications, and misc. daily requirements

+ Good organizational skills.
+ Customer Service background
+ Must be able to prioritize and make quick decisions.
+ Ability to work under deadlines in a fast-paced work environment.
+ High school diploma is required, A BS or BA is strongly preferred.
+ Computer literacy required in Microsoft Office Products such as Word, Excel and Outlook.
+ Some experience with SAP is preferred but not required.
For immediate consideration, please apply online. This position is recruited for by a remote Kelly office and not your local Kelly branch.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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