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19 days old

Customer Technical Support Help Desk

Kelly Services
Creve Coeur, MO 63141
Help Desk Support Analyst - Creve Coeur, MO


Full time opportunity with benefits, paying $16-$17.25/hr DOQ, advancement opportunities!


This is an exciting position where new employees can expand their career in IT, including substantial training and certifications over the first year of employment. Working as a team, successful candidates will have an interest in working with the latest technologies to provide exceptional customer service in support of our clients.


Essential Duties:


+ Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.

+ Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.

+ Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.

+ Clearly and thoroughly document requests for assistance in our ticket management system.


**Preferred Skills:**


+ 1-2 years of experience in an end-user support role.

+ 1-2 years of analytical and problem-solving skills.

+ Experience in a Service Desk, Help Desk or call center environment a plus

+ Must be able to work flexible schedule


**Why Kelly** **** **?**


By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-24 Expires: 2021-04-24

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Customer Technical Support Help Desk

Kelly Services
Creve Coeur, MO 63141

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