15 days old

Customer Technical Support Representative

Kelly Services
Lathrop, CA 95330
**Customer Technical Support Representative**

**Location:** Lathrop, CA

**Duration:** Seasonal Project, Dec 2021-April 2022

**Summary:** Our client is a wonderful, technically sophisticated, long-operating sw dev company, established since the 70's! They make hugely successful (3rd largest in the nation) tax software solutions/products and are headquartered in San Joaquin County, in the very easy to get to, just off of the 205, Lathrop, Ca! Every year during their busy time ---TAX SEASON, they bring on board nearly 30 additional Tech Customer Support Professionals for a 4 to 5 month consulting engagement. It looks like you have the background they are looking for to fulfill this critical project team. Training starts early December and will go through end of March/ April 2022. OPEN 40 hour a week SCHEDULE, w/ VERY FLEXIBLE HOURS, all scheduled based on your desired start time and business needs (am/pm shifts)!

**Main Skills:** CUSTOMER SERVICE, tech-savvy, w/ experience providing end-user support with software, network connectivity and a hard-working, & flexible attitude!

**Job Details:** Primary contact for customers to provide technical support and services for their Tax SW product. Provide call center technical Tier 2/3 support.

**Duties:** Receive inbound telephone calls, chat messages, and emails on product questions, Provide excellent customer service, tech troubleshooting, and problem resolution, Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication, Resolve customer problems in a friendly & timely manner to ensure customer satisfaction

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-08 Expires: 2021-11-08

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Customer Technical Support Representative

Kelly Services
Lathrop, CA 95330

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