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Database Specialist - Correspondence Coordinator

Kelly Services

Murfreesboro, TN
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Database Specialist - Correspondence Coordinator

Jobid US41ALBM_BH1433942

Location: Murfreesboro, TN, 37133, USA

Description Job Summary

Manages the day to day operations related to all Correspondence activity for Consumer Affairs and Dispute Resolution teams. Responsible for reporting activities related to incoming mail, outgoing correspondence and check procedures. Manages escalations related to Correspondence and directs inquiries to the appropriate departments.

Must be reliable and dedicated, effective in team and relationship building, and interested in self-development and professional growth.

Contributes to building brand value and achieving enduring profitable growth.

**Job Functions**
_The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria._

+ Process all incoming Consumer Affairs mail. Consists of data entry into Salesforce (CRM tool), scanning and attaching letters and assigning to appropriate agent for processing. Daily and monthly tracking is required for reporting purposes.
+ Receive, audit and disperse all checks received from accounting on a daily basis.
+ Maintains accounting transactions for Consumer Affairs and Dispute Resolution teams which can include stop payments, voided checks, check traces and bank deposits. Works with NNA Accounting to reconcile accounts, review, investigate and correct errors.
+ Review, audit and process all outgoing Consumer Affairs correspondence.
+ Analyze tools for process improvements including updating SOP’s.
+ Maintain contact list for various departments that interact with CA/DRT/DRTS.
+ Conducts presentations to upper Management on Dispute Resolution Team Support activities on a monthly basis.

**Minimum Qualifications**
_The following qualification statements reflect the minimum skills and abilities required of the qualified applicant._

1. Job Knowledge and Skill:
Intermediate computer systems knowledge, analytical ability, strong verbal and written communication skills and strong organizational skills to effectively interface with internal and external departments. Independent decision-making and strategic thinking. Must have excellent time management skills and the ability to successfully manage multiple projects simultaneously. Attention to detail and problem solving skills required.
2. Experience:
Two or more years directly related to customer handling, call center, customer escalation processes, project planning and project management experience. Finance and Field experience is an asset.
3. Education:
Bachelor’s degree in a related discipline preferred.
4. Computer Skills:
Intermediate/Advanced knowledge of Microsoft Professional Suite, with emphasis in Excel and Power Point. Knowledge of SalesForce content management systems preferable.
**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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