1+ months

Dealer Services Customer Service Rep

Kelly Services
Coppell, TX 75099
Temp to Hire Dealer Service Representative

will manage all Dealer queries and complaints focused on specific areas of the business, specifically anything to do with, Parts, GMA, and gear, and to escalate complaints across a number of communication channels.

Dealer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward Dealers at all times. Responding promptly to Dealer inquiries.

Communicating with Dealers through various channels. ? Acknowledging and resolving Dealer complaints.

Knowing our products inside and out so that you can answer questions.

Researching order status, Back orders, ETA of no stock items, etc. ?

Keeping records of Dealer interactions, transactions, comments, and complaints. Ensure Dealer satisfaction and provide professional Dealer support.

Answer any questions the Dealer may have about available products and services ? Listen to Dealer concerns and complaints with the goal of identifying the causes of the problem

Anticipate Dealer needs, following up with previous Dealers to offer reorders or additional services Dealer Service Representative

Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when Dealers are stressed or upset. Comfortable using computers. Experience working with Dealer support.

Call center or Dealer service experience preferred

Basic knowledge of computer software and office systems

Ability to thrive in fast-paced environment, multitasking while keeping focus on the Dealer

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-09 Expires: 2021-06-10

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Dealer Services Customer Service Rep

Kelly Services
Coppell, TX 75099

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