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4 days old

Desktop Support Administrator

Kelly Services
Morrisville, NC 27560
Provide technical support to the surrounding user community, identify and resolve computer software and hardware challenges. Perform telephone support when necessary. Document user inquiries and problems and work towards their solution. Provide one-on-one end-user training and assistance on a variety of software applications and computer hardware. The Desktop Support Admin will split responsibilities between three manufacturing sites in the Maple Grove area.





**PRINCIPAL RESPONSIBILITIES** :




+ Support customer issues and requests by creating, tracking, and documenting solution in a support database and monitoring the support queue.

+ Install, configure, test, maintain and troubleshoot customer workstations and related hardware and software.

+ Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions.

+ Troubleshoot network connectivity issues including wireless access points, devices connected to the wireless network, preliminary bandwidth issues and printer routing problems.

+ Act as designated IT point of contact for facilities in case of any IT-related emergency or maintenance.

+ Consult with customers to assist in obtaining hardware, software, and services and assist the customer in obtaining the training necessary to use the product(s).

+ Maintain tact and composure in stressful situations; communicate effectively and work cooperatively with other staff members and customers of technical services; and establish and maintain effective working relationships with management, team members, other staff, and customers.





**EDUCATION / EXPERIENCE REQUIREMENTS** :




+ A degree in Information Systems preferred or

+ 5 years of technical and 3 years of customer service experience required.

+ Proficiency with Microsoft Office Products (Office365).

+ Corporate experience directly supporting Windows 7 and 10.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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Posted: 2020-01-15 Expires: 2020-02-15

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Desktop Support Administrator

Kelly Services
Morrisville, NC 27560

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