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11 days old

Desktop Support Analyst Los Angeles, CA (ONSITE)

Kelly Services
Los Angeles, CA 90006
**Desktop Support Analyst Los Angeles, CA (ONSITE)**


**SUMMARY:**


As a member of the Desktop Support Services team, the Associate Desktop Support Analyst is responsible for the delivery of high-quality, customer-focused, first and second level technical and end-user support for staff within assigned departments and/or customer segments as needed. They consistently respond to and updates support requests using defined Service Management procedures, applies analytical skill to assess and resolve technical issues related to computing needs of end-users, and ensures computing equipment is maintained with current software updates, patches and configuration standards. Responsibilities include configuration of computing equipment (PC/Mac, laptops, tablets, mobile), OS and software installation, basic hardware maintenance, user account setup and maintenance, remote access/VPN, data encryption, and installation of printers and/or other wired and wireless peripherals.


**Required Skillsets:**


+ Bachelor's degree in Information Systems, Computer Science, Engineering (or related) OR two years of relevant professional experience and training.

+ Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation.

+ Ability to effectively utilize common office productivity software such as MS Office (Word, Excel, PowerPoint), MS Outlook, and internet browsers.

+ Technical knowledge of network technologies including DNS, DHCP, TCP/IP, VPN, and WINS.

+ Ability to plan and organize daily work activity by prioritizing and completing assigned tasks, following up on open requests, and maintaining service requests using Service Management system.

+ Technical knowledge of supporting Windows Active Directory on multiple domains including Group Policy management and user account creation and maintenance.

+ Technical knowledge of Windows and Mac operating system configurations on physical and virtual machines via VMware, troubleshooting and resolution of issues related to network connectivity, logon credentials, messaging, security, encryption, and associated peripherals; and exposure to mobile and tablet devices.

+ Technical and operational expertise in the integration and support of a variety of desktop operating systems. Including Dell, HP, and Macintosh computers and laptops as well as printers and other peripherals.


*MUST SHOW PROOF OF COVID-19 VACCINCATION AND FLU VACCINCATION*


If you are interested in this role, then please feel free to reach out directly to:


**ki-mei_boggus@kellyit.com**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-05-11 Expires: 2022-06-11

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Desktop Support Analyst Los Angeles, CA (ONSITE)

Kelly Services
Los Angeles, CA 90006

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