22 days old

Desktop Support Engineer - Chicago, IL (Temp to Hire)

Kelly Services
Chicago, IL 60684
Kelly Services is seeking a **Desktop Support Engineer** for a leading electronics company located in **Chicago, IL. This is a temp to hire opportunity.**

**Job Title: Desktop Support Engineer (Temp to Hire)**

**Location:** **Chicago, IL**

**Type: Contract (W2)**

**Length: 1 month (Temp to Hire)**

**Pay Rate: $25/HR**

**Hours: 7AM 4PM**


+ The Engineer is responsible for the daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.

+ This position responds to Associate Engineer escalated support requests or management support requests and needs, with the primary focus being customer service and the ability to help, regardless of whether the problem is technical, user error, or training.

+ The Engineer is responsible for thoroughly documenting all relevant information to the support request ticket in the Help Desk Database upon closure of the ticket, or upon escalation of the support request to a Senior Engineer (Level 3).

+ Responsibilities include escalating any network, personnel, and end user issues that may impact customer satisfaction or the achievement of contractual Service Level Agreements to the attention of the Help Desk Manager.

+ The Engineer is responsible for following all Help Desk Standard Operating Procedures that pertain to the particular client site they are supporting.

+ Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.

+ Responds to Associate Engineer (Level 1) escalated support requests and resolves the support request in a timely, accurately, and professional manner.

+ The Engineer escalates the support request to a Senior Engineer (Level 3) if the support request cannot be resolved in a timeframe that meets the end users needs.

+ The Engineer should always Listen, Understand, Communicate, and then Deliver Support to the end user.

+ Continuously informs the end user and/or the Associate Engineer (Level 1) on the progress of the resolution.

+ When instructed by IT or the Help Desk Manager, the Engineer keeps end users informed of any major problems or scheduled down times as he/she provides support.

+ Test new or enhanced applications including systems enhancements and provides feedback to the Help Desk Manager as well as the Client Site Manager of User Support.

+ Provides end users with detailed remote access knowledge, and documents complete trouble shooting information.

+ Provides support and guidance to Associate Engineers (Level 1), assists Senior Engineers (Level 3) with complex network issues, studies and analysis.


IT Service Delivery

Strong technical knowledge

Service Level Management

IT Service & IT Process

Customer Relationship Management

Ability to adapt to new environments and to accept challenges Skills

Ability to present and discuss technical information in a way that establishes rapport and persuades others.

Understanding of IT services and processes.

IT documentation (development and management)

IT end-user training.

Ability to adhere to and meet Service Level Agreements.

Incident Management experience Managing incidents including business expectations and communication.

Strong team-oriented interpersonal skills

Excellent oral and written communication skills

Excellent organizational skills.

Self-motivated person who gains satisfaction from providing excellent end user experience.

Excellent customer service skills.

Excellent problem-solving abilities.

*** If this position may be of interest to you, please email me back at (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! ***

Shazneen Irani

Professional Technical Recruiter

Kelly Services, Inc.

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-27 Expires: 2020-02-10

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Desktop Support Engineer - Chicago, IL (Temp to Hire)

Kelly Services
Chicago, IL 60684

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