17 days old

Desktop Support I / II

Kelly Services
St Paul, MN 55145
Desktop Support Technician

6 months contract (possible extension)

Saint Paul, MN


+ Deployment of new hardware and software

+ Assisting end users with initial setup of new equipment

+ Proactive support

+ Exercise strong decision making skills and appropriate discretion related to severity and prioritization of incidents. Support project roles for provisioning, de-provisioning, procurement and warehouse work.

+ Support and deliver end-user computing devices, software and peripherals for Health Sciences.

+ Image, deploy and manage workstations and software using efficient management tools and processes.

+ Establish collaborative working relationships and define needs though end-user consultation to improve IT usage for all customer units, including Health Sciences and supported clinics.

+ Evaluate and share effective desktop support processes with the larger community.

+ Participate in service staff team meetings; bring and present on challenges and solutions.

+ Research and participate in relevant training opportunities and resources to stay current on workstation support technologies and industry development.

+ Using technical expertise, along with support tools such as TDX and Bomgar, troubleshoot escalated end user technology issues including non-routine or complex problems. Provide support via phone, chat, email, face-to-face, and using remote tools as needed.

_Required Qualifications: Must Haves_

+ Detail oriented

+ Consistency

+ Excellent follow through skills

+ Experience configuring and troubleshooting a variety of computing devices and applications, which could include, but are not limited to: iOS, Windows, IOT and mobile devices.

+ Excellent customer service skills.

+ Highly analytical with the ability to prioritize workload.

+ Experience in a fast paced evolving IT environment.

+ Agile and adaptable

+ Excellent verbal and written communication skills

+ Experience configuring and troubleshooting network connectivity related issues.

_Preferred Qualifications: Would be nice to have_

+ Bachelor s degree in a related field OR a bachelor s degree in an unrelated field and 1 year of relevant experience OR a combination of education and relevant work experience to equal four years.

+ Flexibility

+ Autonomous work

+ Collaborative work ethic

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-06-04 Expires: 2021-07-05

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Desktop Support I / II

Kelly Services
St Paul, MN 55145

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