29 days old

Desktop Support_IT Operations Analyst

Kelly Services
Romulus, MI 48174
IT Operations Analyst


Provides first level phone and deskside support for all our client's locations. Ensures that all Phone support calls are logged, resolved, or are forwarded to the proper group for resolution. Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems. LAN/WAN network troubleshooting, and vendor coordination. This person will be responsible for supporting numerous other third-party applications (e.g., Microsoft Dynamics, SAP, Oracle, Remedy, etc.). Provides IT purchasing services, tracks purchase requisitions and orders for all US Dental Platform locations from initial request through final delivery of products. Monitors the pricing and invoicing of merchandise to ensure proper payment and cost savings.

**Essential Duties and Responsibilities**

+ Takes users issues and requests via phone, email, and Ticketing System. Log the issues\requests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource.

+ First level troubleshooting of laptops, desktops, servers, network related or attached systems.

+ Recommends or performs minor remedial actions to correct problems.

+ Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

+ Replaces defective or inadequate software packages.

+ Maintain Active directory user account and security consistency.

+ Service internal and external customers cost effectively, log and track customer support requests

+ Escalate and redirect Help Desk Incidents to the appropriate technical resources

+ Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues.

+ Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic email connectivity issues.

+ Installation and maintenance of Windows based PC/Laptops in an enterprise environment.

+ Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients.

+ Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

+ Installing software patches as needed and eradicating spyware/viruses.

+ Setup and troubleshooting of print servers and queues.

+ Assists with upgrade implementations, application support, and network infrastructure expansions.

+ Performs preventive maintenance and repairs.

+ Performs other duties as assigned.


+ Knowledge of computer hardware and software

+ Ability to troubleshoot and correct a wide array of IT user problems

+ Ability to receive and utilize training proficiently to implement in the work environment

+ Working knowledge of Cisco/Avaya phone systems desired


Associate degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

**Computer Skills:**

To perform this job successfully, an individual should have knowledge of Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of personal computers, networking, and peripheral hardware.

**Why Kelly** **** **?**

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook ( , LinkedIn ( and Twitter ( .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (
Posted: 2021-11-08 Expires: 2021-12-09

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Desktop Support_IT Operations Analyst

Kelly Services
Romulus, MI 48174

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