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27 days old

Desktop Support Lead

Kelly Services
San Diego, CA 92108
**Desktop Support Lead**


**Location:** Rancho Bernardo, CA


**Duration:** Contract to Hire


**General Function:**


Help Desk / Junior System Administrator, San Diego, works within IT Operations to automate and streamline operations processes, provide technical support for our cloud-based systems, network/operating systems and hardware. This position will work closely with key business and technology stakeholders to optimize systems and technology. Position is responsible for supporting approximately 475 internal customers that require a strong customer focus. This position requires an individual with the ability to translate technical terms into non-technical language.


**Supervises:**


Desktop support engineers.


**Responsibilities:**

**Help Desk Support (50%)**


+ Perform end-user support activities and functions, including hardware, software and network troubleshooting on macOS and Windows platforms.

+ Ask probing questions to understand and diagnose errors reported by end-users via multiple channels, phone, email, in-person, etc.

+ Provide training to users on technical issues.

+ Perform desktop, laptop hardware, software installation and configuration of computers in the Help Desk at our San Diego location.

+ Procure and deploy computers, mobile devices, and accessories.

+ Configure new accounts and provides information to key contacts.

+ Manage home folders, quota sizes, and permissions on file servers.

+ Manage automated endpoint asset management and deployment tools

+ Manage endpoint anti-virus/malware software tools


**IT Ticketing System (30%)**


+ Review and track support requests in the IT ticketing system.

+ Maintain accurate accounting of work performed and alerts managers to unusual situations or backlogs.

+ Ensure user compliance with defined computing practices and guidelines.

+ Maintain technical and process documentation.


**Administrative and Project Support (20%)**


+ Perform a wide range of administrative duties including installations, configurations, troubleshooting, maintenance, upgrades, and general support for wired and wireless network equipment.

+ Work on various projects with systems administrators and network engineers.

+ Support adds/moves/changes in our phone system.


**Experience and Educational Requirements** :


+ 3+ years of desktop, laptop, and server equipment experience.

+ 2+ years of applications, macOS and Windows operating systems experience.

+ 1+ years of experience working at an IT Help Desk or experience providing IT support services to clients using a ticketing system.

+ Demonstrated understanding of networked computer operating-system configurations.

+ Strong interpersonal skills that include tact, good judgment, diplomacy, and flexibility to relate to diverse staff, executive management, administrative staff and external contacts.

+ Ability to work as a team member and be a team resource.


+ Strong problem solving skills, detail oriented

+ Ability to meet tight deadlines and work under pressure; be resourceful, and an independent problem solver.

+ Experience with:

+ MS Windows, Office

+ Active Directory and GPO administration

+ MS Deployment server

+ Endpoint asset management, Tanium preferred.

+ Host based endpoint antivirus solutions.

+ IP based unified communications (Cisco preferred)

+ Basic networking

+ VPN and MFA

+ Multi-Function Printers

+ MAC OSX

+ Mobile devices, Android and Apple


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-04-29 Expires: 2022-05-30

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Desktop Support Lead

Kelly Services
San Diego, CA 92108

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