JobWatch

1+ months

Desktop Support Tech

Kelly Services
San Jose, CA 95115
**Desktop Support Technician**


**Location** : San Jose, CA


**Duration** : 6 months


Kelly Technology is currently recruiting for a Desktop Support Technician to resolve support requests and troubleshoot performance issues. The idea candidate will have experience reimaging laptops, updating 365 and performing hardware swap outs.


**Job Duties**


+ Resolve second level support Help Desk requests and incidents

+ Set up, configure, and support internal hardware and software applications

+ Maintain software configurations and computer hardware; troubleshoot performance issues

+ Record all troubleshooting steps within the Support Services ticketing system

+ Initiate and follow standard operating procedures and supporting documentation; create training materials and mentor junior team members

+ Maintain current knowledge of computer technology and make recommendations on new types of equipment and operational methods based on business needs

+ Engage in project based assignments on an as needed basis as determined by skill set and overall alignment with a given project


**Essential Skills**


+ Minimum 2 years of previous experience supporting a mid to large size IT department; including support services for computer workstation hardware and software, physical set up/break down of workstations, and testing/setup/troubleshooting of computer equipment and peripherals

+ Knowledge of Office 365 and VDI preferred

+ CompTIA A+ certification and/or Microsoft certification (MCP or higher) strongly preferred

+ SME knowledge of PC hardware and software with an emphasis on Microsoft

+ Excellent working knowledge of all components of IT infrastructure including desktops, servers, active directory, and wireless devices

+ Familiarity with helpdesk processes and trouble ticketing systems

+ Exceptional analytical skills


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-07 Expires: 2021-07-01

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Desktop Support Tech

Kelly Services
San Jose, CA 95115

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