17 days old

Desktop Support Technician

Kelly Services
Eagan, MN 55121
**Desktop Support, 100% ONSITE**

Kelly Services is seeking a Desktop Support for one of our top clients.

**Length:** 1 Year

**Type:** Contract W2

**Pay Rate:** $negotiable/hr. (W2)

**Schedule:** Department operates from 7am-5pm, so resources would work an 8 hour shift that falls within that timeframe.

**Interview Process:** Virtual

Responsible for performing desktop support services and moves/adds/changes as requested by employees and certain customers. Includes installation, configuration, troubleshooting, and problem resolution for technical issues related to workstation hardware, software, and connectivity. Performance is expected to meet departmental goals.

**A Day in the Life:**

+ Prioritize incoming service requests to provide or restore business functionality within service level requirements.

+ Load and configure specified software such as operating systems, productivity applications and specialty applications.

+ Provide Level 3 support for hardware and system software. Such items include: physical & virtual desktop configuration , diagnostics and troubleshooting on laptops, thin clients, MiFis and other portable devices, Citrix, VPN, Microsoft, and Okta. Knowledge of MAC iOS is preferred.

+ Resolve the problems or transfer to appropriate support group for resolution.

+ Document problem resolutions and request fulfillment notes in tracking system. (ServiceNow).

+ Perform printer support for network-connected printers within the Desktop OS, multifunctional printing/copying devices and escalate critical performance issues to the appropriate support teams.

+ Documenting resolution information in the Knowledge Base and Distributing new knowledge with team members.

+ Document procedures and identify opportunities for continuous improvement.

+ Perform maintenance, disposal (life cycle support) of PC workstation Hardware/Software/Peripherals.

+ Perform asset-tracking information for each repair/request transaction.

+ Assistance with asset audits, equipment shipments as needed.

+ Assistance with equipment refresh process (laptop replacements).

+ Collect unneeded workstation equipment and mobile assets for redeployment. participates in projects concerning corporate assets including cascading, moving and decommissioning equipment.

+ Creating and delivering bi weekly reports to the Desktop Support/Convergence Manager.

+ Assists with any additional duties assigned by management.

**Nice to Have:**

+ A+ Certification and Macintosh experience preferred.

+ Knowledge of MAC iOS is preferred.


+ Meet onsite facilities access requirements, as this assignment will be onsite at our Eagan main campus location

+ Associate/Technical degree in computer science or similar topic, or certifications relating to support areas and 4 years of experience providing desktop support services at a large corporate business, OR 6 years of experience in providing desktop support services at a large corporate business in lieu of a degree.

+ Breadth of cross-environment understanding and experience.

+ Good working knowledge of workstation hardware and software including operating systems, desktop applications and networking systems.

+ Excellent customer service skills.

+ Demonstrated ability to interpret and resolve problems in a timely manner.

+ Demonstrated ability to learn new concepts quickly due to the rapidly deployed changes and to the complexity of the computing environment.

+ May require study outside of normal business hours.

+ Ability to lift heavy computer equipment (up to 50 pounds).

+ Good verbal and written communication skills.

+ Good time management and organization skills.

+ Ability to travel (minimal 5%).

+ Some after-hours work is expected for enterprise changes and desktop implementations.

**Apply Today!**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-29 Expires: 2022-08-29

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Desktop Support Technician

Kelly Services
Eagan, MN 55121

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