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22 days old

Desktop Support Technician (MacOS & iOS Platforms)

Kelly Services
Cupertino, CA 95015
**Desktop Support Technician (MacOS and iOS Platforms)**



The successful candidate will have the opportunity to work with our client, a multinational IT company specialized in consumer products (hardware & software) and services.



**Duration:** 3 months and possibility of renewal



**Location:** Cupertino, CA



**Job Descriptions:**



The Desktop Support Technician will be delivering and troubleshooting technical support and service to users in the areas and platforms such as MacOS, iOS, mobile devices, peripherals and software as well as general networking diagnosis on connectivity issues.



You will be also be providing end user support on Wellness Center computer systems (software, hardware), equipment (printer, Telehealth etc.) and Device Management via JAMF.



**Job Requirements:**




+ Associate or bachelors degree in related technical disciplines.

+ ACMT (Apple) certification strongly desired

+ Minimum 3 years experience with the following areas:

+ **Must have MacOS and iOS platform support experience**

+ Troubleshoot multi-function printers in a networked environment.

+ Mobile devices, peripherals and software support experience

+ Installing and troubleshooting desktop applications

+ Platform management, integration and support preferably in JAMF, SCCM or equivalent. Experience in handling Level 2 support.

+ ticketing and traffic reporting tools (Zendesk, Jira, or equivalent)

+ Capable in providing hands-on technical problem solving with swift resolutions to technical issues.

+ Ability to follow strict hardware inventory processes - applies to all stages of asset handling (receiving through deployment)

+ Customer focused and ability to explain technical details in clear, concise and non-technical language

+ Good understanding of networks and firewall systems.

+ Strong teamwork and ethic

+ Ability to prioritize and track assignments will be required to ensure tasks are completed without the need for constant follow-up from supervisor

+ Willing to take on additional tasks as needed for the team




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-07-17 Expires: 2020-08-17

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Desktop Support Technician (MacOS & iOS Platforms)

Kelly Services
Cupertino, CA 95015

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