JobWatch

21 days old

Desktop Support Technician

Kelly Services
Morrisville, NC 27560
**PRINCIPAL RESPONSIBILITIES** :




+ Support customer issues and requests by creating, tracking, and documenting solution in a support database and monitoring the support queue.

+ Install, configure, test, maintain and troubleshoot customer workstations and related hardware and software.

+ Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions.

+ Troubleshoot network connectivity issues including wireless access points, devices connected to the wireless network, preliminary bandwidth issues and printer routing problems.

+ Act as designated IT point of contact for facilities in case of any IT-related emergency or maintenance.

+ Consult with customers to assist in obtaining hardware, software, and services and assist the customer in obtaining the training necessary to use the product(s).

+ Maintain tact and composure in stressful situations; communicate effectively and work cooperatively with other staff members and customers of technical services; and establish and maintain effective working relationships with management, team members, other staff, and customers.

+ Must be able to interpret and make decisions in accordance with regulations and established policies.

+ Supervised by Manager, Regional Service Support US/Canada through reports, meetings, and conferences regarding results expected and achieved.

+ Act as overflow to the Service Desk during high volume times.

+ Inventory Control tasks may include verifying serial numbers on equipment and updating records

+ Performs other related duties as assigned.

+ Travel to remote sites and meetings as needed.





**EDUCATION / EXPERIENCE REQUIREMENTS** :



A degree in Information Systems preferred or



5 years of technical and 3 years of customer service experience required.



Proficiency with Microsoft Office Products (Office365).



Corporate experience directly supporting Windows 7 and 10.



PC encryption



Experience delivering hands-on customer training.



Skilled with Polycom AV conferencing devices (Trios and Group Series)



For an immediate response, email resume to craig.penn@kellyit.com




**Why Kelly** **** **?**



By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Categories

Posted: 2020-05-11 Expires: 2020-06-11

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Desktop Support Technician

Kelly Services
Morrisville, NC 27560

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast