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23 days old

Desktop Technician

Kelly Services
Grand Rapids, MI 49507
**Kelly IT is hiring a Desktop Support Technician for a 11 month project in Grand Rapids, MI. For consideration, please email your updated resume to the recruiter at tauri.hayes@kellyservices.com and reference Job ID 3506225**


**Desktop Technician**


**Rate: $33.52/hr**


**11 months**


**Grand Rapids, MI**


**JOB SUMMARY:**

The IT-End User Computing department is comprised of multiple teams that are spread across 19 sites, providing support and engineering functions for issues escalated to the Service Desk. The team provides local and/or remote support at all of the various business units within the organization. This includes: assisting in on boarding employees, procuring hardware and software, coordinating IT related projects, maintaining inventory databases, and escalating and driving escalations through resolution.


**JOB RESPONSIBILITIES:**

Leads and engages in team, department, and enterprise projects by contributing in solution design, presentation, implementation or monitoring. Identifies trends providing recommendation and developing new methods for improving end user experience.

Network troubleshooting ping tests, trace route, ipconfig, nslookup, network link speed / bandwidth testing, understanding of the function of routers / switches / Riverbed devices, MiFi & WiFi connections & devices

Computer networking - copying files to remote locations, transferring via FTP, creating, administration and security of shares, remotely controlling of machines, naming of machines.

Imaging imaging & modifying code/jobs, partitioning (creation and resizing)

Hardware Break Fix diagnosis and understanding of root cause for failed parts on desktop / laptops / peripherals, physical replacement of broken parts in desktops / laptops (including but not limited to memory, systemboard, system fan, CD drives, LCD, Palm Rest, Keyboards, etc.)

Data Recovery recovery of data from broken/ unreadable drives

Advanced Desktop / Laptop Software Troubleshooting driver conflicts, understanding of processes & services, log file capturing/interpreting, installing printers, software installation conflicts, registry editing, virus identification and cleaning, understanding and decoding of error message, basic packaging and scripting

Continual Maintenance Cleaning, updating software, applying & understanding of security patches

Cabling / Connections Understanding and designing of CAT 5 (or similar) cabling, HDMI, DVI, VGA, HDMI, Display Port, USB (all versions), SATA / eSATA solutions

Mobile Support- configuration, management, troubleshooting and understanding of iOS products and devices


**SKILLS REQUIREMENTS:**

1+ years pertinent experience in IT support as well as project management.

ITIL Foundations v.3 (preferred)

Experience in leadership through department projects or acting team lead.

Proven ability to effectively work within collaborative teams to identify and resolve issues.

Demonstrates strong written and verbal communication skills.

Experience supporting multiple components and technologies such as: desktop / laptops, mobile devices (Android / iOS), Wi-Fi and LAN connections, A / V Equipment & conference room support, peripheral setup, Skype, Box, WebEx, Spark, Virtual Desktop (VDI), Apple and Windows 7 / 10 environments, etc.

Complete ownership of issues and problems and support from end to end; coordination of multiple teams and support personnel as needed to resolve the incident as quickly as possible.

Ability to work flexible hours, which may include day & evening (normal shifts may fall between 8am - 7pm)

Proven ability to multi-task and deliver results within tight timeframes


**DESIRED SKILLS:**

Hoping to find people that are entering into IT with maybe some AWS/Azure experience, or they've worked at a smaller company as a jack of all trades and want to go into a larger company.

We can train them on future skills and tech if they have the right behaviors.

Desired behaviors include people that are motivated, self starters, curious, communicates well, and interested in growing.


**EDUCATION REQUIREMENTS;**

High school diploma


**INTERVIEW PROCESS:**

Initial 10-15 min pre-screen with hiring manager

1 hour video interview


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-28 Expires: 2021-06-28

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Desktop Technician

Kelly Services
Grand Rapids, MI 49507

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