28 days old

Digital Experience Design Architect Virtual

Kelly Services
Troy, MI 48007
Youre an inquisitive problem-solver who has profound empathy for customers and a keenness to put yourself in their shoes. Youre obsessed with using insights to solve complex digital experience problems and have a knack for figuring out how to make things work (and thrive).

As a **Digital Experience Design Architect** , youll work relentlessly to improve the digital experiences of our customers through the planning and design of engaging, effective, and efficient digital journeys and interactions. Youll leverage a deep understanding of customer needs, behaviors, and emotions paired with leading methodologies (ex., digital analytics, user experience design, optimization, testing disciplines, etc.) to drive digital change and significantly improve customer experiences. Ultimately, your work will drive improved digital journeys, increase conversions, and increase satisfaction.

If youre enthusiastic about turning insights into actions, and dedicated to enhancing customer digital experiences, wed like to meet you.

Responsibilities of a **Digital Experience Design Architect**

+ Leverages digital experience expertise and human-centered design knowledge in collaboration with stakeholders to define, plan, and develop new and/or optimized digital ecosystem solutions.

+ Develop the digital experience vision and specific solutions that realize that vision to create an unrivaled digital experience from start to finish

+ Measures, tracks, and communicates success measurements and key performance indicators for the experience changes.

+ Collaborates closely with other talent experience and digital marketing leaders to ensure holistic program success. May also perform tactical management for, but not limited to marketing, insights, and vendor management.

Skills Required for a **Digital Experience Design Architect**

+ Remarkable passion for customer experience

+ Strong digital experience capability and command of usability, design, technical, search engine optimization, and marketing principles.

+ Deep passion for digital solutions and channels; constantly keeping abreast of latest trends, best practices, and competitive activity, and translating them into actionable strategies.

+ Excellent problem solving, conceptual thinking, and analytical skills.

+ Demonstrated ability to interface with business, technology teams, and third-party vendors; working cross-functionally and maintaining strong relationships.

+ Excellent communication and presentation abilities

Skills Preferred:

+ Ability to handle multiple demands/priorities and achieve organizational objectives

+ Human centered design proficiency

+ Demonstrated change management skills

+ Experience engaging diverse audiences

Qualifications Required:

+ BA / BS and/or equivalent relevant experience

+ CCXP experience preferred

+ 8 years of experience (managerial level) in previous marketing, computer science, human centered design, or related experience that provides the knowledge, skills, and abilities to perform the job

+ 10% travel

**Whats in it for you?**

Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living its about making a life.

**Additional Benefits:**

+ Healthcare Medical, Dental, Vision

+ 401(k) Match

+ Paid Time Off

+ Vacation Purchase Program

+ Tuition Reimbursement

+ PerkSpot Personal Online Discount Program

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-21 Expires: 2021-06-21

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Digital Experience Design Architect Virtual

Kelly Services
Troy, MI 48007

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