6 days old

Digital Turnaround Hardware Support Technician

Kelly Services
Freeport, TX 77542
Kelly Outsourcing & Consulting Group (KellyOCG), a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a **Digital Turnaround Support Technician** for a long-term engagement at one of our Global clients in **Freeport, TX.** This role is a full-time, fully benefitted position. As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from. Youll also be eligible for paid time off, including holiday, vacation and sick/personal time. All KellyOCG employees receive annual performance reviews.

As a **Digital Turnaround Support Technician** placed with KellyOCG you will be responsible for the effective implementation for Turnaround MET applications focused on tool and hardware implementation as well as proper use within the related work processes.

Intent / Value

Provide a trained facility resource that can effectively install technology tools and coach personnel on the intended use of the applications to create maximum value from the Global Turnaround Methodology (GTM) and Platinum work processes, including ongoing support for the software/hardware during turnaround execution.

Soft Skills

+ Teamwork and aptitude for user support

+ Strong customer service and support skills

+ Good at troubleshooting and providing estimations on completion

+ Collaboration with the customers on their needs and expectations

+ Meeting timelines

+ Strong ability to prioritize and multi-task in a fast-paced environment


+ Support the Digital Turnaround model including tools, applications, and training

+ Worker and Asset Visibility (W&AV) tool support including equipment diagnostics, management, planning, deployment and on-site support during execution.

+ Engage with local work groups in FEL for planning of digital tools, support required, amount of equipment to utilize and create plan with associated costs/schedule resources for proper scheduling.

+ Provide support to end-users for the applications and mobile solution technology including:

+ W&AV, WT, eSWP, PTT Phones with ESChat. Platinum Work Process support for field execution and training, additional IT support for Workstations and tablets

+ Act as front-line support on all above tools, engaging on all IT and Digital Tool support requests and escalating as required if beyond field resolution

+ Shared ownership of the tools by all team members including storage, shipping, inventory and maintenance of the equipment. This self-directed team will be assigned tasks by TA and will be responsible for all preparation and execution, including working with the TA Team during FEL.

+ Responsible for managing the care and troubleshooting of hardware including mobile kiosks, field cameras, RFID, bar coding handheld devices, and all others as specified by MTC (Maintenance Technology Center).

+ Partner with other team members to ensure proper documentation of work processes, client requests, and troubleshooting results.

+ As required, provide training and knowledge transfer to support team members.

+ Define digital kits as part of turnaround support and build/manage kits as part of preparation/FEL. Kits to include regional tools including PTT cellphones, Tablets, workstations, BLE beacons and W&AV hardware as well as required infrastructure for deployment.


+ Frequent remote interactions with local work groups and external suppliers

+ Ability to lift 50lbs safely and work outdoors with hand tools as required

+ Ability to travel 25% or more as required

Technical Knowledge:

+ Diagnosing, troubleshooting, or repairing technology products

+ Basic knowledge of computer operating systems such as Windows, Linux, Android, iOS

+ Intermediate computer hardware knowledge (CPU, motherboard, expansion cards, storage/memory technologies, etc.)

+ Basic system administration skills

+ Experience actively using and learning about electronics

+ Electrically skilled individuals for field electrical work as part of hardware deployments (electrician, instrumentation, telecom) Journeyman Ticket Required

To learn more about KellyOCG and our Managed Solutions expertise, visit us at **/Solutions/Business-and-Professional Services.**

**Important information:** This position is recruited by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.


**Why Kelly** **** **?**

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook ( , LinkedIn ( and Twitter ( .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (
Posted: 2021-11-22 Expires: 2021-12-23

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Digital Turnaround Hardware Support Technician

Kelly Services
Freeport, TX 77542

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