10 days old

Direct Hire Customer Account Specialist

Kelly Services
Waconia, MN 55387
If youre looking for a permanent **Customer Account Specialist** position, look no further! Kelly, in partnership with a global manufacturer, is looking to hire **Customer Service Representatives** in Waconia, MN!

Our client is a team-oriented employer that values their talented workforce. This is a **direct hire** position, meaning you will be hired permanently with our client and offered their competitive benefit package upon hire.


+ Medical, Dental, Vision

+ Vacation, Holiday, and Sick pay

+ Life Insurance and Disability

+ Get to work 2 days remotely days are generally Mondays and Fridays, but company is flexible


+ Monday-Friday between the hours of 7am-6pm

+ Schedule could be 7am-3:30pm, 8am-4:30pm, or 8:30am-5pm

+ Rarely work until 6pm

+ 3 days in office and 2 days remote!

**Starting Pay:** $20-$23 an hour, depending on previous experience

**Customer Account Specialist Duties:**

+ Communicate with customers via phone/email/chat and build the relationship through high levels of service. Responsible for listening for themes and communicate feedback trends to leadership and sales agencies.

+ Manage individual customer order activity, analyze account information by producing customer specific reports and determine the best treatment strategy necessary. Provide direction to the Associate Customer Account Specialist as it relates to serving customers.

+ Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers.

+ Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally.

+ Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers, and end customers.

+ Provide technical understanding, support, and promote 20/20, Auto Cad, Pro-Kitchens and other design software; Decade Order Entry Tips & Tricks; Customer Ordering Portals.

+ Sustain process standards including accuracy and flexibility in an ever-changing environment to provide the highest service level.

**Required Experience:**

+ High school diploma required prefer a 2-year associate degree or 4-year college degree

+ 3+ years of customer service experience

+ Strong communication skills both verbal and written

+ Proficient computer skills MS Office and email

+ Ability to manage multiple opportunities simultaneously

+ Strong collaboration skills

+ Drive to help customers

Click **Apply Now** for instant consideration for these direct hire **Customer Service Representative positions** in Waconia, MN. We look forward to connecting with you!




**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-08-05 Expires: 2022-09-05

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Direct Hire Customer Account Specialist

Kelly Services
Waconia, MN 55387

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