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22 days old

DIRECT HIRE - Customer Care Manager - Creve Coeur, MO

Kelly Services
St Louis, MO 63108
**Job Description**


Kelly Services is seeking a Customer Care Manager!


Direct Hire

Location: Creve Coeur, MO

Hours: 9a-5p, M-F.

Salary: $30k-$40k


Summary

The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. We are looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves others and improves the lives of others.


Benefits

- Weekly pay with direct deposit

- PTO

- Health and Dental insurance

- 401k


Requirements

- Customer/client care - effectively manages the customer care procedures and serves as point of contact for client/customer relations.

- Scheduling and care coverage - supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.

- Billing and coding management

- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies

- Assists in the development of organization goals and agency performance improvement activities

- Administers agency policies and procedures

- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client-s care

- Supervises, educates and coaches other field personnel, as directed by the Director of Nursing

- Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities

- Assures proper maintenance of clinical records in compliance with local, state and federal laws

- Assures compliance with all local, state and federal laws


Requirements

- Educated experience

- High School Diploma required

- Flexibility and good time management skills A MUST

- Minimum of 2 years- experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.

- Excellent organization, planning, and project management skills.

- Valid driver-s license; valid state required proof of auto insurance.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-22 Expires: 2019-12-23

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DIRECT HIRE - Customer Care Manager - Creve Coeur, MO

Kelly Services
St Louis, MO 63108

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