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21 days old

Director - Customer Experience

Kelly Services
Glenside, PA 19038
**Director Customer Experience needed for my client in the Montgomery County, PA is responsible for designing and delivering a superior Customer Experience for all customers. This includes developing a strategy and key initiatives to support customers as well as designing and building a team to implement.**


**Responsibilities**


**Design and deliver a superior customer experience, including customer onboarding, customer automation, sample submission, call center operations, online support, results reporting, and litigation support**


**Develop and implement a Customer Satisfaction survey program to gather frequent and representative feedback of the Customer Experience**


**Evolve the Customer Experience organizational structure to support the initiatives, elevate the business processes, and instill a deeper level of customer intimacy and sophistication**


**Hire, train, and develop a team that is relentlessly focused on knowing and supporting the customer**


**Partner with Sales, Operations, Marketing, IT and other functions as necessary to execute the Customer Experience strategy**


**Establish Key Performance Indicators and operating mechanisms to measure team and organizational performance and identify areas for improvement and corrective action**


**Evolve the Customer Experience organizational structure to support the initiatives, elevate the business processes, and instill a deeper level of customer intimacy and sophistication**


**Education and Experience** **:**


**Bachelors degree required; advanced degree / MBA preferred**


**5+ years Customer Experience preferred;**


**Minimum 10+ years progressive responsibilities in customer-facing functions such as Customer Experience, Marketing, Sales and Product Management**


**For immediate consideration please send resume to chrc511@kellyservices.com**


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-29 Expires: 2021-10-30

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Director - Customer Experience

Kelly Services
Glenside, PA 19038

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