10 days old

Director of Customer Experience

Kelly Services
Waukesha, WI 53189
**Kelly Services** has an immediate opening for a **Director of Customer Experience** in _Waukesha, WI!_

**Wage** : $100k (+10% bonus eligibility)

**Schedule** : M-F 8a-5p

_The Director Customer Experience has primary responsibility for the planning, development, and execution of all customer-facing functions except sales. Those functions include, but are not limited to, project management, installation, parts, and service. The Director Customer Experience works with his/her team to enhance customer satisfaction by making sure each project runs smoothly._

**Job Duties/Responsibilities:**

+ Advocates and acts as the VOC within the company

+ Leads the project management team

+ Oversees the management of customers' projects through an established process from order entry to job close-out

+ Maintains a database of project trackers in Salesforce

+ Works cross functionally to insure schedule adherence

+ Protects the company's assets through detailed case management

+ Prioritizes timely and accurate communication

+ Leads the installation team

+ Recruits and maintains a high-performance team of 3 rd party installation partners

+ Coordinates the RFQ process for installation

+ Meets or beats the installation annual revenue plan

+ Acts as the liaison between installers and internal functions such as new product development, quality, and sales

+ Leads the parts and service team

+ Develops a multi-channel approach to parts sales

+ Maintains a high-profit pricing model for parts

+ Creates and fine tunes a service business model that creates a new revenue stream for the company

+ Creates sales and expense budgets for his/her functional departments.

+ Participates in development and presentation of Annual Operating Plans and 5-year Strategic Plans.

+ Performs other duties as assigned


+ Bachelor's degree (B.A.) from a four-year college or university

+ MBA preferred

+ At least six years' experience in product management or parts and service, with at least three years in leadership

+ PMP certification preferred

+ Current, valid Driver's License.

+ Competent in key workplace tools such as Microsoft Office, Salesforce and ERP systems

Interested? Apply through the link or email resumes to **Ashley** : _asha194@kellyservices.com_ for immediate consideration!

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-01-10 Expires: 2022-02-10

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Director of Customer Experience

Kelly Services
Waukesha, WI 53189

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