19 days old

Dispatcher- Flagstaff, AZ

Kelly Services
Flagstaff, AZ 86011
**Job Description**

Kelly Services is seeking a Dispatcher in Flagstaff, AZ.

Schedule: Monday-Friday; 8am-5pm (Full-time)

Job Summary

Under supervision, the Workforce Coordinator monitors scheduled installations and service calls for the field services functional area, ensuring the workforce is fully utilized to maximize efficiency and revenue generation.


- Review and optimize routes to ensure workforce is efficient and maximizes revenue generating opportunities.

- Review drive times and activities for efficiency.

- Monitor workflow throughout the day, using the TOA tool to ensure jobs are completed on time, pending work is assigned to available technicians and work volume is dense, and fairly-balanced.

- Assign or re-assign jobs to technicians as required to meet customer commitments, notify technical leadership of any jobs remaining in jeopardy.

- Monitor work order pools for incoming jobs to ensure assigned throughout the day, use auto-routing tool to assist in redistribution of jobs where appropriate to maximize efficiency and revenue generation opportunities.

- Monitor the job schedules, ensuring technicians activate and begin the day on time, alert supervisor of concerns.

- Monitor lunch & break periods for start times and durations, alert supervisor of concerns.

- Contact technician on jobs that overrun to ensure technician is safe or determine if assistance is needed.

- Meet or exceed key performance indicators related to the above duties.

- Move or relocate contractors from between markets as needed to meet/exceed service level agreement -days out- requirements.

- Resolve or escalate challenges identified by technicians, as appropriate.

- Performs other duties as assigned.

Essential Functions

- Ability to read, write and communicate orally

- Ability to use computer, calculator and reference materials

- Ability to use a keyboard, fax and other standard office machines

- Ability to sit and/or stand for extended periods of time

- Ability to lift up-to 15 pounds

- Ability to prioritize and organize effectively

- Ability to multi-task

- Ability to work independently and with others


Qualifications / Requirements

- High school diploma or equivalent

- Proficiency in using a Windows-based computer

- Keyboarding skills

Preferred Experience

- Routing, scheduling, dispatching

Working Conditions

- Office environment


Potential to be hired on permanently!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2019-12-30 Expires: 2020-02-10

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Dispatcher- Flagstaff, AZ

Kelly Services
Flagstaff, AZ 86011

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