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3 days old

Dispute Analyst

Kelly Services
San Antonio, TX 78284
Job Description:


The Dispute Analyst protects the financial interests of USAA and our members by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the member in accordance with all Regulatory Requirements and Association rules. Job Duties:


Resolves complex member disputes related to ATM Domestic, ATM International, PINpoint of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.


Handles all aspects of the Signature First Chargeback.


May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.


Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.


Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.


Processes Provisional and/or Permanent Credit to members account.


Provides and engages in customer service activities to determine member needs and provide appropriate resolution.


Communicates the results of dispute inquiry to a member in a professional manner.


Maintains comprehensive understanding of complex card industry rules and federal regulations, analyzes and recommends proper reason codes on all chargebacks and ensures accurate documentation is obtained to minimize the FSB exposure to loss.


Demonstrates analytical problem-solving skills by accurately identifying the issue and determining the best solution utilizing specific MasterCard rules and Federal Regulations to recover funds on the members behalf.


Performs all support tasks to ensure regulatory and MasterCard Association rules are met.


Seeks guidance from senior team members to resolve issues and to identify appropriate issues for escalation.


Minimum Education:


High School Diploma or equivalent


Minimum Experience:


2+ years of customer contact experience in a sales, military or call center environment via telephone and e-mail, including 1 year of industry-related customer contact experience in a Banking or other Financial Services institution.


Intermediate knowledge of Windows operating system environment and Microsoft Office tools.


Intermediate knowledge of job specific systems and tools (e.g., Portal, Fidelity, etc.).


Proficient in MasterCard guidelines to include chargeback reason codes


Proficient in Regulation E and/or Z


Preferred Requirements:


Bachelors degree


2+ years of industry related customer contact experience in a Banking or other Financial Services institution.


6 months of Disputes and/or Deposit experience


Proficient knowledge of windows operating environment and Microsoft Office tools.


Proficient knowledge of job specific systems and tools (e.g. Portal, Fidelity, etc.).


Overall EE/FE rating on previous year Performance Evaluation


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-24 Expires: 2021-12-25

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Dispute Analyst

Kelly Services
San Antonio, TX 78284

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