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15 days old

Distribution Support Specialist

Kelly Services
Jacksonville, FL 32232
**Kelly Services has an outstanding opportunity with a global pharmaceutical company in Jacksonville, FL.**


Job Title: Distribution Support Specialist


Location: Jacksonville, FL.


Pay rate: $17-19/hr.


"Kelly Outsourcing & Consulting Group (KellyOCG), a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Distribution Support Specialist for a project engagement at one of our Global clients in Jacksonville, FL. This role is a full-time, fully benefitted position. As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from. Youll also be eligible for paid time off, including holiday, vacation and sick/personal time. All KellyOCG employees receive annual performance reviews.


As a Distribution Support Specialist placed with KellyOCG you will be responsible for the following:


+ To support the day-to-day health & operations of the DCS application, servicing over 400 associates with an almost 24/7 service level agreement.

+ Ensure resolution of end user incidents during normal operating hours and off-hours by managing IRIS que and updating tickets with all relevant information within SLA (40%)

+ Update database conflicts & discrepancies, add/remove database records as needed (20%)

+ Reviewing application & server logs to perform various functions (10%)

+ Participate & contribute in daily, weekly, bi-weekly discussions & meetings (10%)

+ Support existing hardware as well as deploy replacement hardware (10%)

+ Maintain training materials (support playbook) with any knowledge used to solve new issues as they arise (10%)


HS diploma, IT related degree preferred Upwards of 10 support calls/day & upwards of 10 tickets/week The shift times are TBD officially, but were anticipating 1 or both windows for shifts (depending on how many candidates we are needing): 11am-7pm and/or 6pm- 2am


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2022-05-09 Expires: 2022-06-09

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Distribution Support Specialist

Kelly Services
Jacksonville, FL 32232

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