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17 days old

Document Custody Services Rep.

Kelly Services
St Paul, MN 55145
Kelly Services is seeking a **Document Custody Services Rep.** for our global banking client in Saint Paul, MN. Temp, possible temp to perm opportunity with perks available in the first 30 days.



**Pay: $16.00/hr.**



**Shift: 8AM-4:30PM, Monday-Friday**



Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.



As a DCS Customer Service Clerk, the candidate will be in daily communication with internal and/or external customers of one of the nine DCS office warehouses across the country, managing ~10M files collectively. The candidate will be responsible for communicating and maintaining a good working relationship with assigned customers, as well as handling and resolving all inquiries. Daily document review and processing is a large part of the position because it has a direct benefit to the customer. Customer Service can apply to many teams within DCS so the candidate must be willing to take on additional responsibilities other than that of which they are initially assigned, e.g. team player. When volumes are heavy, we look for the candidate to work additional hours throughout the week and/or on Saturdays.





**Job Tasks**



Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks



Researches various document related questions for Document Custody Services clients to ensure the quality of the collateral review and compliance with custodial agreements



Lead assigned projects, identify potential issues, problem solve, and know when to escalate



Reviews mortgage documents, e.g. mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR



Data entry, generate reports, and deliver to customer



Labeling files, organizing carts, sorting/ filing documents, and completing inventories



Operating internal programs for research and activity movements of files and/or documents



Communicate with various levels of staff in all areas of the office to promote collaboration



Meet deadlines and daily production requirements





**Basic Qualifications**



2 years financial industry experience OR a recent degree in finance



Ability to push, pull, and/or lift 20-30lbs, sitting for long periods (75-100% of working day), able to bend or squat, and willingness to climb step ladders up to 10 feet high



Solid and proven customer service skills, including written and verbal (phone or in-person)



Strong attention to detail, ability to meet deadlines, adapt to new processes, take direction, work independently but work with leadership and peers



Capacity to complete repetitive tasks daily and meet production goals, including deadlines



Intermediate to Advanced knowledge of Microsoft applications, including Outlook and Excel (vLookups, Pivot Tables, Charts, etc.)





**Kelly Temporary Employee Perks:**



** Kelly-sponsored Affordable Care Act health care coverage available for eligible employees**



** Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable***



** Service bonus plan**



** Holiday pay plan**



** Weekly electronic pay options**



** Free online training campus available**



** Exclusive online employee community**



** Employee assistance program (EAP) available at no cost**



** Corporate discounts**



** Transportation spending accounts**



***Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.**





**Important information:** This position is recruited for by a National Kelly Services Recruiter, not your local Kelly branch. To be considered for this position, you must use the submit now button below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position ( **Melody at meld187@kellyservices.com** ) however your resume must be received via the submit now button included within.



**We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:** www.kellyservices.com at http://www.kellyservices.com/ **.**





**_Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world._**



**Kelly Services is an Equal Opportunity Employer.**










**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-10-07 Expires: 2020-11-07

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Document Custody Services Rep.

Kelly Services
St Paul, MN 55145

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