16 days old

Documentation Technician II

Kelly Services
Parsippany, NJ 07054
**Your next good thing is right here.** At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking a **Documentation Technician II** to work at an industry-leading pharmaceutical client of ours in **Parsippany, NJ.** If this sounds like the right fit for you, read on and apply!

**Why you should apply to be an Documentation T** **echnician II:**

+ Long-Term Opportunity!

+ Flexible onsite and remote work available ( _local candidates only_ )

+ **Pay Rate:** $19.00 - 23.00 per hour

+ **Shift:** 8 am to 5 pm, Monday - Friday

+ Weekly electronic pay options

+ Access to outstanding Kelly perks via

**Whats a typical day as a Documentation Coordinator II?** **Youll be:**

+ Responsible for triaging and managing calls for consumers, healthcare providers, Patient Assistance and other product support programs.

+ Responsible for manual order entry and processing, as well as coordinating the registration of all products in Puerto Rico.

+ Communicating effective information related to product availability, and compile reports to support internal dissemination of that detail. Strong interpersonal skills are required, along with the ability to work under minimal supervision and in accordance with established procedures and regulatory requirements.

+ Answering phone calls, e-mails, faxes, and letters made to Customer Service.

+ Providing information regarding all product and shipment inquiries, and route contacts to appropriate departments when required.

+ Registering new products and keep existing product registrations updated in Puerto Rico

+ Obtaining FDA Approval Letters and register new products within 2 weeks of receiving FDA Final Approval.

+ Contacting different manufacturing facilities to obtain labeling materials for registration

+ Updating registrations when there are label changes to already registered products

+ Maintaining Excel Item Master list of registration status of all products

+ Maintaining archive of all FDA Approval Letters and labeling materials for registrations

+ Shipping FDA Approval Letters and labeling materials to Teva contact in Puerto Rico for registrations

+ Archiving proof of registrations

+ Providing weekly, monthly and ad-hoc registration reports

+ Managing orders: Enter and process manual orders, Attach FacSys fax images to orders in Oracle, Perform lot level allocation of specific items based on customer direction, Track shipments

+ Compiling and distribute Non-Trade Back Order Report on a weekly basis

+ Researching Product availability and missing documents

+ Processing Emergency-Use orders

**This job might be an outstanding fit if you:**

+ Have a HS Diploma or GED required, Bachelors Degree preferred

+ Have 3+ years corporate customer service/call center experience

+ Are experienced in answering and assigning a large volume of phone calls in a call center environment.

+ Experienced in Customer Relations Management, Planning, Distribution and Logistics, and Sales

+ Have specialized or Technical Knowledge

+ Possess strong Knowledge of Microsoft Office

+ Have strong knowledge of Oracle Order Management

+ Have understanding of generic pharmaceutical industry preferred

+ Are able to establish and maintains effective relationships with customers and gains their trust and respect

+ Can drive to secure best in class service

+ Actively seek and includes customer feedback and perspective in our thinking and approaches

+ Demonstrate good written and oral communication skills as well as the ability to present ideas articulately

+ Develops clear, concise reports and recommendations with minimal guidance

+ Follows up with internal and external customers to ensure action is taken on recommendations and opportunities

+ Present technical information in a clear, understandable manner

+ Listen effectively and understands customer needs

+ Recognize and diagnoses problems quickly and identifies appropriate solutions

+ Involve others in diagnosing organizational needs and designing solutions.

+ Make informed, rational decisions and recommendations and takes accountability for them

**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be an Documentation Coordinator today!



**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-03-26 Expires: 2021-04-29

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Documentation Technician II

Kelly Services
Parsippany, NJ 07054

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