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EMR Support Administrator

Kelly Services

Portland, OR
Job Code:
  • Engineering
Kelly Services
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Job Details

Job Title EMR Support Administrator

Jobid US15TTNT_BH1445119

Location: Portland, OR, 97240, USA

Description **EMR Support Administrator**

**Location:** Portland, OR

**Duration:** Direct Hire/Permanent


The EMR Support Administrator is responsible for providing Tier 1 support to all clinical staff. The selected candidate will join the IS team as the primary point of contact for clinical staff, providing initial troubleshooting and support for EMR systems including Epic, AllScripts, Cerner, and McKesson. The EMR Support Administrator will also provide some one on one training or end user guidance, as well as assistance in design, install, monitoring, and maintenance of the EMR server side and client side resources by determining functional requirements and business needs. The EMR Support Administrator will need to have a strong understanding of supporting infrastructure platforms including Microsoft (O365, Active Directory, Exchange, and Windows), Network, Storage, Virtualization, and AWS. Additionally, the selected candidate must be able to successfully build and maintain strong working relationships between IS, clinical staff, and vendors.


+ Identifies and proposes opportunities for system improvements.
+ Partners with Desktop and Server teams to determine compatibility of EHR functions with emerging end user devices (EUDs) such as thin clients, iPads, tablets, smart phones, and other emergent technology.
+ Partners with Engineering and Production support teams to resolve clinical application performance issues and/or downtimes.
+ Develops and maintains troubleshooting and configuration documentation in collaboration with IS and clinical support teams.
+ Reviews, builds, tests, debugs, documents progress of EHR users in partnership with CareOregon IS and vendor-side resources.
+ Identifies trends and offers solutions to clinical application performance, network and user hardware and/or end user issues.
+ Assesses incremental releases, upgrades, and other system projects for compatibility with clinical workflows.
+ Develops test plans and leads testing activities for system changes.
+ Collaboration
+ Develops strong relationships with end user communities, customers and business partners.
+ Collaborates with clinical teams to build tip sheets for end user communication and training.
+ Maintains close relationships with clinical staff in order to understand the practical application of EHR technologies.
+ Provides clear, timely, and consistent communications to Clinical and Information Systems leadership and staff.
+ Participates on project teams as needed.
+ Propose and implement process improvements.
+ Meet deadlines for completion of job tasks.
+ Maintain agreed upon work schedule.
+ Demonstrate cooperation and teamwork.
+ Provide cross-training on specific job responsibilities.
+ Meet identified business goals that contribute to departmental goals.
+ Perform other related duties as needed.

+ 3-5 years of experience supporting EMRs in a clinical environment.
+ Working knowledge of interface technologies, including HL7
+ Knowledge, skills, and/or abilities in many of the following:

+ Enterprise applications integration and business process automation tools, such as BizTalk

+ Electronic health record technologies such as EPIC, Mckesson, Cerner, or Allscripts

+ Document management and collaboration platforms, such as SharePoint and Office 365

+ Compute environments, such as server hardware, storage and virtualization

+ Microsoft server operating systems and core services, such as Active Directory

+ Cloud technologies, such as Microsoft Azure and Amazon Web Services

+ Troubleshooting performance issues and root causes

+ Monitoring systems and best practices

+ Principles of application design and best practices
+ Experience providing 1st or 2nd tier desktop, applications, or infrastructure support
+ Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
+ Ability to think strategically and demonstrate flexibility to adapt to changes in organizational priorities
+ Ability to provide customer focused service and communicate the value of proposed solutions
+ Excellent verbal and written communication skills
+ Able to effectively communicate with technology staff and leaders, as well as clinical staff
+ Ability to explain or demonstrate technology in a manner suited to the end users
+ Ability to collaborate and bring teams together
**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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