18 days old

End User Support

Kelly Services
Spokane, WA 99207
**End User Support**

**Position serves as a resource and local primary point of contact for customer's issues and requests for information technology services and support and provides high quality end user IS/IT services to all**

**Location Spokane, WA**

**Duration 5 month contract**

This is a Window 10 Project role out and iPhone/iPad device updates and this will be on site at both SHMC and HFH.

We would be looking for staff that can hit the road running with support for Windows 7 and Window 10 problems, office 2013 and O365 along with any number of there trouble shooting you might need to fix old tickets

+ Client employees, partners, and customers, while also delivering an excellent customer service experience.

+ Demonstrates Client core values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors; and provides quality service in the performance of work assignments and duties.

+ Maintains established department policies and procedures, Improving Organization Performance program, and patient/customer safety standards.

+ All Level I duties plus provide training or mentoring to other team members regarding technical and application support.

+ Makes or recommends process, policy or procedure additions and modifications to Service Desk knowledgebase to ensure the information for troubleshooting issues and proven resolutions are repeatable by all support teams.

+ Assists with resolving these issues with new process improvements.

+ Demonstrate a leadership role within the Technology Service & Operations team in modeling behaviors consistent with industry practices in garnering excellent customer satisfaction. Provides a consistent focus on continuous process improvement for the Technology Service & Operations team.

+ Design automation scripts for use by other team members.

+ Develop and maintain technical documentation associated with troubleshooting customer hardware and software issues.

+ Must be able to participate in the assigned on-call rotation.

+ Must be able to own transportation to and from various assigned work locations.

+ Performs other Duties as Assigned.

+ Providing a level of technical expertise across multiple skill sets and a complex technical environment to address and resolve the client's issues in an acceptable time frame.

+ Working with the many different IS support organizations within company client IS (as well as vendors) will be challenging.

+ The expectation is that the Technical Support Specialist will continue to own resolution of an issue through until completed to the satisfaction of the user, regardless of the numbers of handoffs between organizations.

+ Technical Support Specialist will need to develop and maintain solid working relationships with all impacted users within the areas that they support.

+ Knowledge and understanding of the technical and application environment across the entire client enterprise.

+ Remaining calm and professional under pressure, high ticket volume, and major events that impact the customer.

**Why Kelly** **** **?**

By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-01 Expires: 2021-02-01

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End User Support

Kelly Services
Spokane, WA 99207

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