12 days old

Engagement Specialist I

Kelly Services
Florence, SC 29501
**Job Description**

Job Purpose:

The Engagement Specialist is instrumental in Kelly's overall success with a partnered staffing and/or local retail client/s. The position implements talent and client care activities by coordinating and completing a variety of tasks including processing paperwork, supporting the onboarding process, entering data in front-office systems, ordering supplies/forms, filing, maintaining office equipment, answering the telephone, running reports, collating information, preparing presentations, supporting payroll processes, and answering talent inquires.

Essential Functions:

Administrative Support

Support administrative recruitment tasks: order creation, CAD compliance, and fulfillment

Enter data in front office systems, ordering and documenting screening (e.g., drug, background) results, processing WOC paperwork, collating hiring packets, maintaining candidate register, filing employee records, purging employee records

Process referral bonuses

Maintain an organized and efficient work environment

Maintain adequate supplies

Respond to internal and external customer requests with professionalism.

Take initiative to identify and respond to opportunities for improvement

Client and Talent Management

Proactively identifies business growth opportunities with additional end-users, departments, divisions, services lines, and or account

Maintain mutually beneficial business relationships with decision-makers and end users at current customers, focusing on client health, contract health.

Lead initiatives that positively impact the engagement results for contractors, customers, and full-time employees

Proactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experience

Participates in account-specific lead sharing meetings

Creates, analyzes, and reviews reports and statistics, taking action when necessary

Apply the knowledge of labor, community and industry awareness to make recommendations to pull levers, win whitespace and innovative product offerings from a demand market perspective.

Monitors NPS results and develops plans to ensure we are meeting client expectations

Conducting safety site surveys, conducting accident investigations, completing First Report of Injury forms, communicating with insurance carrier/treating physician, testifying in unemployment hearings, managing Return to Work programs.

Update and sort data, run reports

Administer recognition and retention programs (e.g., Work Perks+, birthday cards)

Develop employee newsletters/communications

Update employee information

Respond to general talent/client inquiries, escalate appropriately to Account Talent Manager

Enter time for payroll center processing, resolving payroll issues

Provide high quality, accurate, and timely administrative support to ensure internal and external customer satisfaction.

Support developing presentations

Complete various administrative tasks (e.g., sending Notice of Work Refusal)

Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriate

Works with HR to make determination about the employment status of temporary workers

Redeployment/Retention: maintains communication with talent to discuss assignment status and engage others to assign candidates to a new position before current assignment ends

Skill Enhancement : drive contractor career growth and development

Effective communication by ensuring content, frequency, and delivery channels meet the needs/wants of contractor population


Ability to multi task

Will be working at a desk on the distribution center floor

Effectively communicate will all levels

Strong Word and Excel stills are a must

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
Posted: 2019-08-07 Expires: 2019-09-07

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Engagement Specialist I

Kelly Services
Florence, SC 29501

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