9 days old

Engagement Specialist

Kelly Services
Richmond, VA 23274
**Job Description**

The Engagement/Account Specialist is instrumental in Kelly-s overall success with a partnered staffing client/s. The position implements talent and client care activities by coordinating and completing a variety of tasks including processing paperwork, supporting the on boarding process, entering data in front-office systems, ordering supplies/forms, filing, maintaining office equipment, answering the telephone, running reports, collating information, preparing presentations, supporting payroll processes, and answering talent inquires.

Administrative Support

- Support administrative recruitment tasks: order creation, compliance, and position fulfillment

- Enter data in front office systems, ordering and documenting screening (e.g., drug, background) results, processing WOC paperwork, collating hiring packets, maintaining candidate register, conducting rsum/phone screening, filing employee records, purging employee records

- Process referral bonuses

- Maintain an organized and efficient work environment

- Respond to internal and external customer requests with professionalism.

- Take initiative to identify and respond to opportunities for improvement

Client and Talent Management

- Maintain mutually beneficial business relationships with decision-makers and end users at current customers, focusing on client health, contract health.

- Lead initiatives that positively impact the engagement results for contractors, customers, and full-time employees

- Proactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experience

- Participates in account-specific lead sharing meetings

- Creates, analyzes, and reviews reports and statistics, acting when necessary

- Apply the knowledge of labor, community and industry awareness to make recommendations to pull levers, win whitespace and innovative product offerings from a demand market perspective.

- Update and sort data run reports

- Administer recognition and retention programs (e.g., Work Perks+, birthday cards)

- Enter time for payroll center processing, resolving payroll issues

- Provide high quality, accurate, and timely administrative support to ensure internal and external customer satisfaction.

- Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriate

- Effective communication by ensuring content, frequency, and delivery channels meet the needs/wants of contractor population

About Kelly Services

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-08 Expires: 2020-02-10

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Engagement Specialist

Kelly Services
Richmond, VA 23274

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