15 days old

Engineering Technician lll

Kelly Services
Dublin, CA 94568
  • Jobs Rated
Engineering Technician lll

Location Dublin, CA

Contract 6 Months

Description Details

Identify and implement requirements for a successful and streamlined in-house service operation, which is aligned with the current Allergan Service strategy and goals. Oversee the troubleshooting and repair processes and work instructions related to in-house product Service and RMA. Conduct RMA failure investigations in collaboration with Quality, Mfg. Engineering and Production. Maintaining all supporting documentation, SAP inputs and weekly repair turnaround reports

Essential Duties and Responsibilities include the following (other duties may be assigned):

+ Investigates, troubleshoots, and repairs all Service/RMA items.

+ Writes and communicates on failure investigation reports.

+ Processes service/RMA orders completely and in a timely manner.

+ Works closely and supports Customer Service with all aspects of warranty and non-warranty repair.

+ Performs system upgrades as required by Customer Service and sales requirements.

+ Report on status of all service/RMA inventories. This includes maintaining a log of all in-house refurbished service/RMA items.

+ Report on complaint investigations, service calls and RMA updates

+ Inputs daily service call repair status into SAP service module.

+ Designs, builds and documents test fixtures for servicing multiple product lines.

+ Maintains work instructions of all service processes including the development of troubleshooting flowcharts/guides.

+ Facilitate the design, build, test and documentation of simple service test fixtures and test processes

+ Proactively seeks ways to improve the Service/RMA process as new products are released.


+ Experience using electrical test equipment such as DMM.

+ Capable of troubleshooting electro-mechanical assemblies down to the component level

+ Ability to read schematics and engineering drawings.

+ Customer service experience.

+ Excellent communications skills, both written and oral.

+ Excellent organizational skills.

+ Proficiency with MS-Office software including MS Word and Excel.

Additional Requirements:

+ Experience working in a production environment preferred.

+ Experience with CRM (Customer Relationship Management) systems, preferably SAP Business One preferred.

+ Responsible for performing all duties in compliance with FDAs Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which Allergan complies.Language and Verbal Skills:Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally. Years of experience/education and/or certifications required: Associate degree, Technical Certification or equivalent work experience3-5 years experience

+ Why Kelly?As a Kelly employee, youll have access to world-class perks, including: Kelly-sponsored Affordable Care Act health care coverage available to eligible employees *Group insurance options Service bonus plan Holiday pay plan Weekly electronic pay options Online training campus that provides more than 3,000 free courses to help improve and develop skills Exclusive online employee community Employee assistance program available at no cost Corporate discounts

**Why Kelly** **** **Engineering?**

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the worlds most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, were here to guide you to the next step in your engineering career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Jobs Rated Reports for Engineering Technician

Posted: 2022-09-19 Expires: 2022-10-20

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Engineering Technician lll

Kelly Services
Dublin, CA 94568

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Engineering Technician
70th2019 - Engineering Technician
Overall Rating: 70/199
Median Salary: $64,330

Work Environment
Very Poor
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